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1.
From P economy to K economy : an empirical study on knowledge-based quality factors

by ALSADHAN, Abdulaziz O | ZAIRI, Mohamed | KEOY, Kay Hooi Alan.

Source: Total quality management & business excellenceMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: Oxfordshire, UK : Taylor & Francis, July-August 2008Availability: No items available

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2.
Kano model : a dynamic approach for classifying and prioritising requirements of airline travellers with three case studies on international airlines

by SHAHIN, Arash | ZAIRI, Mohamed.

Source: Total Quality Management & Business ExcellenceMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: Oxfordshire : Routledge, set./out. 2009Availability: No items available

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3.
Testing the criticality of HR-TQM factors in the Malaysian higher education context

by ALI, Noor Azman | MAHAT, Fauziah | ZAIRI, Mohamed.

Source: Total Quality Management & Business ExcellenceMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: Oxfordshire : Routledge, nov./dec. 2010Availability: No items available

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Escola Nacional de Administração Pública

Escola Nacional de Administração Pública

Endereço:

  • Biblioteca Graciliano Ramos
  • Funcionamento: segunda a sexta-feira, das 9h às 19h
  • +55 61 2020-3139 / biblioteca@enap.gov.br
  • SPO Área Especial 2-A
  • CEP 70610-900 - Brasília/DF
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