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1.
Building the virtual state : information technology and institutional change

by FOUNTAIN, Jane E.

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: Washington : Brookings Institution, 2001Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.24F7718b] (1).

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2.
Construindo um estado virtual : tecnologia da informação e mudança institucional

by FOUNTAIN, Jane E.

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: Brasília : ENAP, 2005Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.24F7718c] (2). Items available for reference: Biblioteca Graciliano Ramos [Call number: 1.24F7718c] (1).
On order (1).

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3.
Paradoxes of public sector customer service

by FOUNTAIN, Jane E.

Source: Governance: An International Journal of Policy, Administration, and IntitutionsMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: Malden : Wiley-Blackwell, January 2001Availability: No items available

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Escola Nacional de Administração Pública

Escola Nacional de Administração Pública

Endereço:

  • Biblioteca Graciliano Ramos
  • Funcionamento: segunda a sexta-feira, das 9h às 19h
  • +55 61 2020-3139 / biblioteca@enap.gov.br
  • SPO Área Especial 2-A
  • CEP 70610-900 - Brasília/DF
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