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The relationship of performance with soft factors and quality improvement

by ABDULLAH, Muhammad Madi Bin | ULI, Jegak | TARÍ, Juan José.

Source: Total Quality Management & Business ExcellenceMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: Oxfordshire : Routledge, jul./ago. 2009Availability: No items available

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2.
Preparing Jordanian university services to implement a quality self-assessment methodology

by TARÍ, Juan José | MADELEINE, Carolina.

Source: International Review of Administrative SciencesMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: Sage, mar. 2011Availability: No items available

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Escola Nacional de Administração Pública

Escola Nacional de Administração Pública

Endereço:

  • Biblioteca Graciliano Ramos
  • Funcionamento: segunda a sexta-feira, das 9h às 19h
  • +55 61 2020-3139 / biblioteca@enap.gov.br
  • SPO Área Especial 2-A
  • CEP 70610-900 - Brasília/DF
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