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1.
An analysis of ISO 9000 data in the world and the european union

by SAMPAIO, Paulo | SARAIVA, Pedro | RODRIGUES, A. Guimarães.

Source: Total Quality Management & Business ExcellenceMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: Oxfordshire : Routledge, nov./dez. 2009Availability: No items available

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2.
A classification model for prediction of certification motivations from the contents of ISO 9001 audit reports

by SAMPAIO, Paulo | SARAIVA, Pedro | RODRIGUES, António Guimarães.

Source: Total Quality Management & Business ExcellenceMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: Oxfordshire : Routledge, Nov./Dec.2010Availability: No items available

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3.
An integrated framework based on the ECSI approach to link mold customers' satisfaction and product design.

by FERREIRA, Irene | CABRAL, José | SARAIVA, Pedro.

Source: Total Quality Management & Business ExcellenceMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: Oxfordshire : Routledge, Nov./Dec. 2010Availability: No items available

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Escola Nacional de Administração Pública

Escola Nacional de Administração Pública

Endereço:

  • Biblioteca Graciliano Ramos
  • Funcionamento: segunda a sexta-feira, das 9h às 19h
  • +55 61 2020-3139 / biblioteca@enap.gov.br
  • SPO Área Especial 2-A
  • CEP 70610-900 - Brasília/DF
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