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1.
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Qualidade no atendimento e tecnologia de informacao
by SHIOZAWA, Ruy Sergio Cacese. Material type:  Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Atlas, 1993Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.19S5569q] (1).
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2.
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Qualidade em servicos : o atendimento ao cliente como fator de vantagem competitiva
by DENTON, D. Keith. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Makron Books do Brasil, 1990Title translated: Quality service.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16D415q] (3).
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3.
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A excelencia no atendimento a clientes : mantendo seus clientes por toda a vida
by GERSON, Richard F. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Qualitymark, 1994Title translated: Beyond customer service.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14G382e] (1).
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4.
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Know your customer : new approaches to understanding customer value and satisfaction
by WOODRUFF, Robert B | GARDIAL,Sarah Fisher. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Malden, MA : Blackwell Publishers Inc, 1996Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14W8938k] (1).
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5.
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Cidadanias : relações de atendimento no serviço público do Rio de Janeiro
by MACEDO, Marcelo Ernandez. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Tribunal de Contas do Estado do Rio de Janeiro/Instituto Serzedello Corrêa, 1996Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.15M1413c] (1).
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6.
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Indicadores de qualidade e do desempenho : como estabelecer metas e medir resultados
by TAKASHINA, Newton Tadachi | FLORES, Mario Cesar Xavier. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Qualitymark, 1996Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14T1364i] (1).
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7.
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Atendimento ao cliente : o recurso esquecido
by PILARES, Nanci Capel. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Nobel, 1989Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14P637a] (1).
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8.
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Atendimento novo, vida nova
by BRASIL. SECRETARIA DE ADMINISTRAÇÃO FEDERAL. Edition: 2. edMaterial type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Brasilia : Secretaria de Planejamento da Presidencia da Republica, 1982Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.15B8233a] (1).
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9.
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Atendimento novo, vida nova
by BRASIL. Secretaria de Administração Federal. Edition: 3. edMaterial type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Brasília : SAF, 1990Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.15 B8233a] (1).
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10.
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Manual de atencion al publico
by ALVARIZA, Alma. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Montevideo : PRONADE, 1992Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.15A4739m] (1).
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11.
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Pesquisa de satisfação dos clientes externos do MARE : relatório final
by BRASIL. Ministério da Administração Federal e Reforma do Estado. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Brasilia : MARE, 1998Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.18B8233p] (2).
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12.
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Mantendo clientes
by . Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Makron Books, 1994Title translated: Keeping customers.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14M292m] (1).
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13.
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Prosperando no caos
by PETERS, Tom. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: São Paulo : Harbra, 1989Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.01P4811p] (1).
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14.
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Responsive government : service quality initiatives
by Symposium on Service Quality Iniatives Paris 07-08 nov. 1994 | . Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Paris : OECD/PUMA, 1996Title translated: L'Administration a L'Écoute du Public; initiatives relatives à la qualité du service.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.19S98912r] (1).
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15.
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Encantando o cliente : externo e interno
by LOBOS, Julio A. Edition: 8 edMaterial type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : J. Lobos, 1993Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.01L799e] (1).
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16.
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Usagers ou clients? : marketing et qualite dans les services publics
by QUATREBARBES, Bertrand. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Paris : Les Editions d'Organisation, 1996Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.17Q23u] (1).
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17.
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Tecnologia de atendimento : cultura de prestacao de servicos
by CARDOSO, Carmen | CUNHA, Francisco Carneiro da. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Recife : TGI Tecnologia Gerencial e Informatica, 1994Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.01C2684t] (1).
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18.
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Manual para la señalizacion de oficinas y creacion de unidades de atencion al publico : Programa Nacional de Desburocratizacion
by URUGUAI. Secretaria de la Presidencia de la Republica. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Montevideo : PRONADE, 1996Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.15U825m] (1).
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19.
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Quand l'etat s'engage : la demarche contractuelle
by Trosa, Sylvie. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Paris : Editions d'Organisation, 1999Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.19T857q] (1).
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20.
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Imagem institucional : o caso das unidades de saude de Porto Alegre - RS
by ROCHA, Helaine Abreu Rosa da. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Porto Alegre : UFRGS, 1995Dissertation note: Mestrado Universidade Federal do Rio Grande do Sul Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.06R672i] (1).
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