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1.
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Qualidade no atendimento e tecnologia de informacao
by SHIOZAWA, Ruy Sergio Cacese. Material type:  Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Atlas, 1993Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.19S5569q] (1).
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2.
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Qualidade em servicos : o atendimento ao cliente como fator de vantagem competitiva
by DENTON, D. Keith. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Makron Books do Brasil, 1990Title translated: Quality service.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16D415q] (3).
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3.
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A excelencia no atendimento a clientes : mantendo seus clientes por toda a vida
by GERSON, Richard F. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Qualitymark, 1994Title translated: Beyond customer service.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14G382e] (1).
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4.
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Know your customer : new approaches to understanding customer value and satisfaction
by WOODRUFF, Robert B | GARDIAL,Sarah Fisher. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Malden, MA : Blackwell Publishers Inc, 1996Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14W8938k] (1).
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5.
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Indicadores de qualidade e do desempenho : como estabelecer metas e medir resultados
by TAKASHINA, Newton Tadachi | FLORES, Mario Cesar Xavier. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Qualitymark, 1996Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14T1364i] (1).
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6.
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Atendimento ao cliente : o recurso esquecido
by PILARES, Nanci Capel. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Nobel, 1989Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14P637a] (1).
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7.
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Atendimento novo, vida nova!
by Brasil. Secretaria de Planejamento. Secretaria de Modernização e Reforma Administrativa. Edition: 2. edMaterial type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Brasilia : Secretaria de Planejamento da Presidencia da Republica, 1982Availability: Items available for reference: Biblioteca Graciliano Ramos [Call number: 658.812 B7364a] (1).
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8.
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Atendimento novo, vida nova!
by Brasil. Secretaria de Administração Federal. Departamento de Modernização Administrativa. Edition: 3. edMaterial type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Brasília : SAF, 1990Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 658.812 B7364a] (1).
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9.
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Manual de atencion al publico por Alma Alvariza. --
by Alvariza, Alma. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Uruguai : PRONADE, 1992Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 658.812 A4739m] (1).
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10.
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Mantendo clientes
by . Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Makron Books, 1994Title translated: Keeping customers.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14M292m] (1).
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11.
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Prosperando no caos
by Peters,Tom. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: São Paulo : Harbra, 1989Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.01P4811p] (1).
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12.
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Responsive government : service quality initiatives
by Symposium on Service Quality Iniatives (1994 : Paris). Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Paris : OECD/PUMA, 1996Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 352.63 S98912] (1).
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13.
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Usagers ou clients? : marketing et qualite dans les services publics / por Bertrand de Quatrebarbes; prefacio de Claude Gruson. --
by Quatrebarbes, Bertrand de. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Paris : Les Editions d'Organisation, 1996Availability: Items available for reference: Biblioteca Graciliano Ramos [Call number: 346.0926 B4625] (1).
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14.
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Tecnologia de atendimento : cultura de prestacao de servicos
by CARDOSO, Carmen | CUNHA, Francisco Carneiro da. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Recife : TGI Tecnologia Gerencial e Informatica, 1994Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.01C2684t] (1).
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15.
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Imagem institucional : o caso das unidades de saude de Porto Alegre - RS
by ROCHA, Helaine Abreu Rosa da. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Porto Alegre : UFRGS, 1995Dissertation note: Mestrado Universidade Federal do Rio Grande do Sul Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.06R672i] (1).
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16.
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Avaliacao qualitativa no ambulatorio do Hospital Universitario Lauro Wanderley : com a palavra o usuario
by MEIRA, Roseana Maria. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Joao Pessoa : UFPB, 1996Dissertation note: Mestrado Universidade Federal da Paraiba Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.06M5148a] (1).
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17.
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Organizational capability : competing from the inside out
by Ulrich, David | LAKE, Dale. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: New York : John Wiley & Sons, 1990Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14U45o] (1).
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18.
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The reinventor's fieldbook : tools for transforming your government / por David Osborne e Peter Plastrik. --
by Osborne, David | Plastrik, Peter. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: San Francisco : Jossey-Bass, 2000Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 658.40607 O814r] (1).
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19.
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Consumer as king in the NHS
by BOLTON, SHARON. Source: The International Journal of Public Sector ManagementMaterial type:  Article; Literary form:
Not fiction
; Audience:
General;
Publisher: 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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20.
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Empowering the customer : the citizen in public sector reform / por Victor Ayeni. --
by Ayeni, Victor. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: London : Commonwealth Secretariat, 2001Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 352.3 A976e] (1).
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