<![CDATA[Enap Search for 'an:12074 and su-to:Satisfação do Cliente']]>

<![CDATA[Enap Search for 'an:12074 and su-to:Satisfação do Cliente']]> https://acervo.enap.gov.br/cgi-bin/koha/opac-search.pl?q=ccl=an:12074 and su-to:Satisfação do Cliente&format=rss2 42 0 50 The lean product playbook : ISBN 9781118960875 https://acervo.enap.gov.br/cgi-bin/koha/opac-detail.pl?biblionumber=52410 By Olsen, Dan,. New Jersey: Wiley, 2015 . xxii, 309 p. 9781118960875

Place Hold on The lean product playbook :

]]> https://acervo.enap.gov.br/cgi-bin/koha/opac-detail.pl?biblionumber=52410 Forte proves link between training and customer satisfaction ISBN https://acervo.enap.gov.br/cgi-bin/koha/opac-detail.pl?biblionumber=11456 By Gavin Eccles. 2000

Place Hold on Forte proves link between training and customer satisfaction

]]> https://acervo.enap.gov.br/cgi-bin/koha/opac-detail.pl?biblionumber=11456 Complaints procedures in local government : ISBN https://acervo.enap.gov.br/cgi-bin/koha/opac-detail.pl?biblionumber=6992 By BRENNAN, Carol. 2002

Place Hold on Complaints procedures in local government :

]]> https://acervo.enap.gov.br/cgi-bin/koha/opac-detail.pl?biblionumber=6992 Dynamic model of customer loyalty to sustain competitive advantage on the Web ISBN https://acervo.enap.gov.br/cgi-bin/koha/opac-detail.pl?biblionumber=7084 By VERONA, Gianmario. 2002

Place Hold on Dynamic model of customer loyalty to sustain competitive advantage on the Web

]]> https://acervo.enap.gov.br/cgi-bin/koha/opac-detail.pl?biblionumber=7084 O gerente um a um ISBN 8535206329 https://acervo.enap.gov.br/cgi-bin/koha/opac-detail.pl?biblionumber=46039 By PEPPERS, Don. Rio de Janeiro : Campus, 2000 . 254 p. 8535206329

Place Hold on O gerente um a um

]]> https://acervo.enap.gov.br/cgi-bin/koha/opac-detail.pl?biblionumber=46039 Citizen, customer, partner : ISBN 9780765627216 https://acervo.enap.gov.br/cgi-bin/koha/opac-detail.pl?biblionumber=45365 By Thomas, John Clayton. Armonk : M. E. Sharpe, 2012 . 242 p. 9780765627216

Place Hold on Citizen, customer, partner :

]]> https://acervo.enap.gov.br/cgi-bin/koha/opac-detail.pl?biblionumber=45365 Pesquisas de satisfação dos usuários dos serviços públicos : ISBN https://acervo.enap.gov.br/cgi-bin/koha/opac-detail.pl?biblionumber=9953 Brasilia : ENAP, 2002 . 94 p. , Acompanha CD-ROM

Place Hold on Pesquisas de satisfação dos usuários dos serviços públicos :

]]> https://acervo.enap.gov.br/cgi-bin/koha/opac-detail.pl?biblionumber=9953 Good practices in citizen-centred service ISBN 0662276868 https://acervo.enap.gov.br/cgi-bin/koha/opac-detail.pl?biblionumber=25057 By BLYTHE, D. Marie. Ottawa : Canadian Centre for Management Development, 1999 . 176 p. 0662276868

Place Hold on Good practices in citizen-centred service

]]> https://acervo.enap.gov.br/cgi-bin/koha/opac-detail.pl?biblionumber=25057 Client satisfaction surveying: Common measurements tool ISBN 0662274733 https://acervo.enap.gov.br/cgi-bin/koha/opac-detail.pl?biblionumber=25058 By SCHMIDT, Faye . Ottawa : Canadian Centre for Management Development, 1998 . 50 p. 0662274733

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]]> https://acervo.enap.gov.br/cgi-bin/koha/opac-detail.pl?biblionumber=25058 Measuring customer satisfaction : ISBN 087389362X https://acervo.enap.gov.br/cgi-bin/koha/opac-detail.pl?biblionumber=334 By HAYES, Bob E. Milwaukee : ASQ Quality , 1997 . 278 p. 087389362X

Place Hold on Measuring customer satisfaction :

]]> https://acervo.enap.gov.br/cgi-bin/koha/opac-detail.pl?biblionumber=334 Atendimento novo, vida nova ISBN https://acervo.enap.gov.br/cgi-bin/koha/opac-detail.pl?biblionumber=2036 Brasília : SAF, 1990 . 237 p.

Place Hold on Atendimento novo, vida nova

]]> https://acervo.enap.gov.br/cgi-bin/koha/opac-detail.pl?biblionumber=2036 Pesquisa de satisfação dos clientes externos do MARE : ISBN https://acervo.enap.gov.br/cgi-bin/koha/opac-detail.pl?biblionumber=2159 Brasilia : MARE, 1998 . 133 p.

Place Hold on Pesquisa de satisfação dos clientes externos do MARE :

]]> https://acervo.enap.gov.br/cgi-bin/koha/opac-detail.pl?biblionumber=2159 Manual para la señalizacion de oficinas y creacion de unidades de atencion al publico : ISBN https://acervo.enap.gov.br/cgi-bin/koha/opac-detail.pl?biblionumber=3098 Montevideo : PRONADE, 1996 . 34 p.

Place Hold on Manual para la señalizacion de oficinas y creacion de unidades de atencion al publico :

]]> https://acervo.enap.gov.br/cgi-bin/koha/opac-detail.pl?biblionumber=3098 Guía para la implantación de cartas de servicios ISBN 8487366767 https://acervo.enap.gov.br/cgi-bin/koha/opac-detail.pl?biblionumber=6566 Madrid : Ministerio de Administraciones Públicas, 2000 . 69 p. 8487366767

Place Hold on Guía para la implantación de cartas de servicios

]]> https://acervo.enap.gov.br/cgi-bin/koha/opac-detail.pl?biblionumber=6566 Estratégias de orientação para o usuário-cidadão ISBN https://acervo.enap.gov.br/cgi-bin/koha/opac-detail.pl?biblionumber=12221 Brasilia : ENAP, 2001 . 50 p.

Place Hold on Estratégias de orientação para o usuário-cidadão

]]> https://acervo.enap.gov.br/cgi-bin/koha/opac-detail.pl?biblionumber=12221 End-User Satiafation and Design Features of Public Agencies ISBN https://acervo.enap.gov.br/cgi-bin/koha/opac-detail.pl?biblionumber=13398 By CALLAHAN, Richard F.; GILBERT, Ronald G. Thousand Oaks : Sage Publications, 2003

Place Hold on End-User Satiafation and Design Features of Public Agencies

]]> https://acervo.enap.gov.br/cgi-bin/koha/opac-detail.pl?biblionumber=13398 Customers as Good Soldiers : ISBN https://acervo.enap.gov.br/cgi-bin/koha/opac-detail.pl?biblionumber=14379 By GROTH, Markus. Lodon : Sage, 2005

Place Hold on Customers as Good Soldiers :

]]> https://acervo.enap.gov.br/cgi-bin/koha/opac-detail.pl?biblionumber=14379 Mystery shopping : ISBN https://acervo.enap.gov.br/cgi-bin/koha/opac-detail.pl?biblionumber=15597 By WIELE, Ton Van der. UK : Routledge, 2005

Place Hold on Mystery shopping :

]]> https://acervo.enap.gov.br/cgi-bin/koha/opac-detail.pl?biblionumber=15597 Assessing the relation between satisfaction with public service delivery and trust in government : ISBN https://acervo.enap.gov.br/cgi-bin/koha/opac-detail.pl?biblionumber=20047 By KAMPEN, Jarl K. Armonk, NY : M.E. Sharpe, 2006

Place Hold on Assessing the relation between satisfaction with public service delivery and trust in government :

]]> https://acervo.enap.gov.br/cgi-bin/koha/opac-detail.pl?biblionumber=20047 Squaring customer demands, brand strength, and production requirements : ISBN https://acervo.enap.gov.br/cgi-bin/koha/opac-detail.pl?biblionumber=37771 By HERRMANN, Andreas. Oxfordshire : Routledge, 2010

Place Hold on Squaring customer demands, brand strength, and production requirements :

]]> https://acervo.enap.gov.br/cgi-bin/koha/opac-detail.pl?biblionumber=37771 Emotion in a call centre SME : ISBN https://acervo.enap.gov.br/cgi-bin/koha/opac-detail.pl?biblionumber=37837 By KOSKINA, Aikaterini. Oxford : Elsevier, 2010

Place Hold on Emotion in a call centre SME :

]]> https://acervo.enap.gov.br/cgi-bin/koha/opac-detail.pl?biblionumber=37837 In the public's service ISBN https://acervo.enap.gov.br/cgi-bin/koha/opac-detail.pl?biblionumber=38004 New Zealand : IPANZ, 2010

Place Hold on In the public's service

]]> https://acervo.enap.gov.br/cgi-bin/koha/opac-detail.pl?biblionumber=38004 Evaluating satisfaction with PCM services for school construction : ISBN https://acervo.enap.gov.br/cgi-bin/koha/opac-detail.pl?biblionumber=39612 By CHEN, Wei Tong. Oxford : Elsevier, 2010

Place Hold on Evaluating satisfaction with PCM services for school construction :

]]> https://acervo.enap.gov.br/cgi-bin/koha/opac-detail.pl?biblionumber=39612 Patterns of empowerment and leadership style in project environment ISBN https://acervo.enap.gov.br/cgi-bin/koha/opac-detail.pl?biblionumber=39644 By NAUMAN, Shazia. Oxford : Elsevier, 2010

Place Hold on Patterns of empowerment and leadership style in project environment

]]> https://acervo.enap.gov.br/cgi-bin/koha/opac-detail.pl?biblionumber=39644 Les déterminants de l'orientation Yield Management : ISBN https://acervo.enap.gov.br/cgi-bin/koha/opac-detail.pl?biblionumber=39735 By ZRELLI, Imen. Paris : Lavoisier, 2010

Place Hold on Les déterminants de l'orientation Yield Management :

]]> https://acervo.enap.gov.br/cgi-bin/koha/opac-detail.pl?biblionumber=39735 the Impact of customer relationship management through implementation of information systems ISBN https://acervo.enap.gov.br/cgi-bin/koha/opac-detail.pl?biblionumber=39944 By KU, Edward C. S.. Oxfordshire : Routledge, 2010

Place Hold on the Impact of customer relationship management through implementation of information systems

]]> https://acervo.enap.gov.br/cgi-bin/koha/opac-detail.pl?biblionumber=39944 C-Kano model : ISBN https://acervo.enap.gov.br/cgi-bin/koha/opac-detail.pl?biblionumber=39954 By CHEN, Long-Sheng. Oxfordshire : Routledge, 2010

Place Hold on C-Kano model :

]]> https://acervo.enap.gov.br/cgi-bin/koha/opac-detail.pl?biblionumber=39954 A framework for quality dimensions of knowledge management systems ISBN https://acervo.enap.gov.br/cgi-bin/koha/opac-detail.pl?biblionumber=39955 By OWLIA, Mohammad Saleh . Oxfordshire : Routledge, 2010

Place Hold on A framework for quality dimensions of knowledge management systems

]]> https://acervo.enap.gov.br/cgi-bin/koha/opac-detail.pl?biblionumber=39955 Customer satisfaction in Indian commercial banks through total quality management approach ISBN https://acervo.enap.gov.br/cgi-bin/koha/opac-detail.pl?biblionumber=40093 By LENKA, Usha. Oxfordshire : Routledge, 2010

Place Hold on Customer satisfaction in Indian commercial banks through total quality management approach

]]> https://acervo.enap.gov.br/cgi-bin/koha/opac-detail.pl?biblionumber=40093 Application of the total quality management approach in a Spanish retailer : ISBN https://acervo.enap.gov.br/cgi-bin/koha/opac-detail.pl?biblionumber=40097 By CALLEJO MIGUEL, Blanco. Oxfordshire : Routledge, 2010

Place Hold on Application of the total quality management approach in a Spanish retailer :

]]> https://acervo.enap.gov.br/cgi-bin/koha/opac-detail.pl?biblionumber=40097 An integrated framework based on the ECSI approach to link mold customers' satisfaction and product design. ISBN https://acervo.enap.gov.br/cgi-bin/koha/opac-detail.pl?biblionumber=40133 By FERREIRA, Irene. Oxfordshire : Routledge, 2010

Place Hold on An integrated framework based on the ECSI approach to link mold customers' satisfaction and product design.

]]> https://acervo.enap.gov.br/cgi-bin/koha/opac-detail.pl?biblionumber=40133 Is doing good good for you? how corporate charitable contributions enhance revenue growth ISBN https://acervo.enap.gov.br/cgi-bin/koha/opac-detail.pl?biblionumber=40184 By LEV, Baruch. Avenel : Wiley-Blackwell, 2010

Place Hold on Is doing good good for you? how corporate charitable contributions enhance revenue growth

]]> https://acervo.enap.gov.br/cgi-bin/koha/opac-detail.pl?biblionumber=40184 Reputation gaps and the performance of service organizations ISBN https://acervo.enap.gov.br/cgi-bin/koha/opac-detail.pl?biblionumber=40203 By DAVIES, Gary. U.S.A : Wiley-Blackwell, 2010

Place Hold on Reputation gaps and the performance of service organizations

]]> https://acervo.enap.gov.br/cgi-bin/koha/opac-detail.pl?biblionumber=40203 Satisfacción del cliente de la consulta externa de pediatría en clínicas privadas ISBN https://acervo.enap.gov.br/cgi-bin/koha/opac-detail.pl?biblionumber=40568 By MORILLO CASTRO, Jorge Luis. Maracaibo : Universidad del Zulia, 2010

Place Hold on Satisfacción del cliente de la consulta externa de pediatría en clínicas privadas

]]> https://acervo.enap.gov.br/cgi-bin/koha/opac-detail.pl?biblionumber=40568 Do they all perform alike? an examination of perceived performance, citizen satisfaction and trust with US federal agencies ISBN https://acervo.enap.gov.br/cgi-bin/koha/opac-detail.pl?biblionumber=41496 By MORGESON III, Forrest V. Sage, 2011

Place Hold on Do they all perform alike? an examination of perceived performance, citizen satisfaction and trust with US federal agencies

]]> https://acervo.enap.gov.br/cgi-bin/koha/opac-detail.pl?biblionumber=41496 Can user perception influence the quality of water services? Evidence from León, Nicaragua ISBN https://acervo.enap.gov.br/cgi-bin/koha/opac-detail.pl?biblionumber=41497 By VÁSQUEZ, Willian F. Sage, 2011

Place Hold on Can user perception influence the quality of water services? Evidence from León, Nicaragua

]]> https://acervo.enap.gov.br/cgi-bin/koha/opac-detail.pl?biblionumber=41497 Preços mais baixos para novos clientes : ISBN https://acervo.enap.gov.br/cgi-bin/koha/opac-detail.pl?biblionumber=42011 By BASSO, Kenny. São Paulo : FEA - USP, 2011

Place Hold on Preços mais baixos para novos clientes :

]]> https://acervo.enap.gov.br/cgi-bin/koha/opac-detail.pl?biblionumber=42011 Creating knowledge of end users' requirements : ISBN https://acervo.enap.gov.br/cgi-bin/koha/opac-detail.pl?biblionumber=42086 By PEMSEL, Sofia. Drexel Hill : Project Management Institute, 2010

Place Hold on Creating knowledge of end users' requirements :

]]> https://acervo.enap.gov.br/cgi-bin/koha/opac-detail.pl?biblionumber=42086 Pesquisa de satisfação da qualidade percebida e os programas de eficiência energética no relacionamento com prefeituras municipais em Minas Gerais ISBN https://acervo.enap.gov.br/cgi-bin/koha/opac-detail.pl?biblionumber=42292 By FERREIRA, Anderson. Rio de Janeiro : IBAM, 2011

Place Hold on Pesquisa de satisfação da qualidade percebida e os programas de eficiência energética no relacionamento com prefeituras municipais em Minas Gerais

]]> https://acervo.enap.gov.br/cgi-bin/koha/opac-detail.pl?biblionumber=42292 Factores satisfacientes e insatisfacientes dos utilizadores de websites : ISBN https://acervo.enap.gov.br/cgi-bin/koha/opac-detail.pl?biblionumber=47174 By PINHO, Isabel. [Barcelos] : Instituto Politécnico do Cávado e do Ave, 2008

Place Hold on Factores satisfacientes e insatisfacientes dos utilizadores de websites :

]]> https://acervo.enap.gov.br/cgi-bin/koha/opac-detail.pl?biblionumber=47174 Satisfying information needs on the web : ISBN https://acervo.enap.gov.br/cgi-bin/koha/opac-detail.pl?biblionumber=47418 By ESCUDEIRO, Nuno Filipe. [Barcelos] : Instituto Politécnico do Cávado e do Ave, 2008

Place Hold on Satisfying information needs on the web :

]]> https://acervo.enap.gov.br/cgi-bin/koha/opac-detail.pl?biblionumber=47418 Pregão eletrônico e satisfação do usuário : ISBN https://acervo.enap.gov.br/cgi-bin/koha/opac-detail.pl?biblionumber=523184 By FIGUEIRÊDO, Joana D'Arc Cabral. Fortaleza, CE : Universidade Federal do Ceará, 2011 . 104 p. : , Dissertação apresentada à Coordenação do Curso de Mestrado Profissional em Administração e Controladoria como requisito parcial para a obtenção do título de mestre em Administração e Controladoria.

Place Hold on Pregão eletrônico e satisfação do usuário :

]]> https://acervo.enap.gov.br/cgi-bin/koha/opac-detail.pl?biblionumber=523184