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by INDIA. Ministry of Personnel, Public Grievances and Pensions. Departament of Administrative Reforms and Public Grievances.

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: New Delhi : Unicorn Books, 2009Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.10I3911s] (1).

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Customer satisfaction in Indian commercial banks through total quality management approach

by LENKA, Usha | SUAR, Damodar | MORAPATRA, Pratap K. J.

Source: Total Quality Management & Business ExcellenceMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: Oxfordshire : Routledge, Nov./Dec. 2010Availability: No items available

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Escola Nacional de Administração Pública

Escola Nacional de Administração Pública

Endereço:

  • Biblioteca Graciliano Ramos
  • Funcionamento: segunda a sexta-feira, das 9h às 19h
  • +55 61 2020-3139 / biblioteca@enap.gov.br
  • SPO Área Especial 2-A
  • CEP 70610-900 - Brasília/DF
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