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41.
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A excelencia no atendimento a clientes : mantendo seus clientes por toda a vida
by GERSON, Richard F. Material type:  Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Qualitymark, 1994Title translated: Beyond customer service.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14G382e] (1).
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42.
|
Como identificar e resolver problemas em sua equipe : roteiros e check-lists para cada situacao: supervisao, disciplina, motivacao, conflito, comunicacao e negociacao
by ALLAN, Jane. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Nobel, 1992Title translated: How to solve your people problems.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.05.1A417c] (1).
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43.
|
The politics of ethics : methods for acting, learning, and sometimes fighting with others in addressing ethics problems in organizational life
by NIELSEN, Richard P. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: New York : Oxford University, 1996Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 4.12N6697p] (1).
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44.
|
Administração de recursos humanos
by CARVALHO, Antonio Vieira de | NASCIMENTO, Luiz Paulo do. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: São Paulo : Pioneira, 1993Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.05C3311a] (1). On order (3).
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45.
|
Quinze cenas de filmes de sucesso para treinamento do comportamento pessoal e interpessoal nas empresas : livro 3
by . Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: São Paulo : Gente, 1997Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.04Q79qu] (1).
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46.
|
Quinze cenas de filmes de sucesso para treinamento de chefes e colaboradores : livro 2
by . Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: São Paulo : Gente, 1997Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.04Q79q] (1).
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47.
|
Ressources humaines : la boite a outils de l'entrepreneur
by PUJOL, Marie-Dominique. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Paris : Editions d'Organisation, 2000Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.05P979r] (1).
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48.
|
Desenvolvimento de recursos humanos : uma estrategia de desenvolvimento organizacional
by Bergamini, Cecilia Whitaker. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: São Paulo : Atlas, 1980Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.05B4939d] (3).
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49.
|
Avaliacao de desempenho humano na empresa
by Bergamini, Cecilia Whitaker | BERALDO, Deobel Garcia Ramos. Edition: 4 edMaterial type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Atlas, 1988Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.05.2B4939a] (2).
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50.
|
Administracao de alta performance : transformando subordinados e colaboradores em uma equipe altamente produtiva
by GROVE, Andrew S. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Futura, 1997Title translated: High output management.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.05.1G8831a] (1).
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51.
|
Anais
by Semana de Administração e Políticas Públicas: governabilidade e a questão institucional Belo Horizonte 06-10 jun.1994. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Belo Horizonte : Fundação João Pinheiro; Escola de Governo de Minas Gerais, 1997Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 4.07A5321] (2).
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52.
|
Do planejamento estrategico a administracao estrategica
by | . Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Atlas, 1985Title translated: From strategic planning to strategic management.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14P7121p] (3).
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53.
|
How to measure training effectiveness
by RAE, Leslie. Edition: 3 edMaterial type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Hampshire : Gower, 1997Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.07R134h] (1).
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54.
|
Practicing public management : a casebook / por C. Kenneth e Charles H. Brown
by Meyer, C. Kenneth | Brown, Charles H. Edition: 2. ed.Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: New York, EUA : St. Martin's, 1989Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 352.375 M6121p] (1).
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55.
|
How to design and introduce trainer development programmes
by RAE, Leslie. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: London : Kogan Page, 1994Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.07R134h] (1).
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56.
|
Planning a course : practical strategies for teachers, lecturers and trainers
by FORSYTH, Ian | JOLLIFFE, Alan | STEVENS, David. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: London : Kogan Page, 1995Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.07F7353p] (1).
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57.
|
Using video in training and education
by PINNINGTON, Ashly. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: London : McGraw-Hill Book Company, 1992Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.07P656u] (1).
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58.
|
Organizational learning II : theory, method and practice
by Argyris, Chris | SCHON, Donald A. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Reading, Massachusetts : Addison-Wesley, 1996Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.12A695o] (1).
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|
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59.
|
How to write a training manual
by DAVIS, John. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: London : Gower ; Institute of Training and Development, 1992Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.07D2622h] (1).
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60.
|
Aspects humains du developpment
by EL-RASHIDI, Fathi. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Bruxelles : Institut International des Sciences Administratives, [19--]Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 6.07E489a] (1).
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