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	1.	Quality improvement in european public services : concepts, cases and commentary by Bouckaert, Geert. Material type: Book; Literary form: Not fiction ; Audience: General; Publisher: London : SAGE, 1995Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.19Q15q] (1). Place hold Add to cart (remove)
	2.	Controle da qualidade : qualidade nas diversas regiões geográficas e zonas de influência política by . Material type: Book; Literary form: Not fiction ; Audience: General; Publisher: São Paulo : Makron Books do Brasil, 1993Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16C7648c] (1). Place hold Add to cart (remove)
	3.	Citizens and the new governance : beyond new public management by . Material type: Book; Literary form: Not fiction ; Audience: General; Publisher: Amsterdam : IOS Press, 1999Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 4.09C5812cn] (1). Place hold Add to cart (remove)
	4.	Contracting out : dutch municipalities reject the solution for the VAT distortion by WASSENAAR, M. C \| DIJKGRAAF, E \| GRADUS, R. H. J. M. Source: Local Government StudiesMaterial type: Article; Literary form: Not fiction ; Audience: General; Publisher: Oxfordshire : Taylor & Francis, oct. 2010Availability: No items available Add to cart (remove)