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1.
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JURAN'S quality handbook
by . Edition: 5 edMaterial type:  Book; Literary form:
Not fiction
; Audience:
General;
Publisher: New York : McGraw-Hill, 1999Availability: Items available for reference: Biblioteca Graciliano Ramos [Call number: 2.16J957j] (1).
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2.
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Os caminhos da qualidade : como vencer os desafios da economia global
by GREEN, Cynthia. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Makron Books ; SENAC, 1995Title translated: A business week guide: the quality imperative.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16G7954c] (1).
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3.
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American anti-management theories of organization : a critique of paradigm proliferation
by DONALDSON, Lex. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Cambridge : Cambridge University, 1995Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.01.1D6766a] (1).
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4.
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Mantendo clientes
by . Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Makron Books, 1994Title translated: Keeping customers.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14M292m] (1).
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5.
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Common sense government : works better and costs less / por Al Gore. --
by Gore, Albert. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: New York : Random House, 1995Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 352.30973 G6661c] (1).
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6.
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Controle da qualidade : qualidade nas diversas regiões geográficas e zonas de influência política
by . Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: São Paulo : Makron Books do Brasil, 1993Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16C7648c] (1).
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7.
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In search of results : performance management practices
by Helgason, Sigurdur | Shand, David | Leconte, Hélène | Jacqmin, Claude | Bouckaert, Geert. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Paris : OECD, 1997Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 658.3125 H4749s] (2). On order (1).
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8.
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Gerenciando a qualidade : a visão estratégica e competitiva
by GARVIN, David A. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Qualitymark, 1992Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16G2447g] (1).
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9.
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Guerras pela qualidade : os sucessos e fracassos da revolução da qualidade
by MAIN, Jeremy. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : CAMPUS, 1994Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16M224g] (1).
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10.
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La calidad del empleo : la experiencia de los países latinoamericanos y de los Estados Unidos
by . Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Ginebra : OIT, 1999Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.05C15312c] (1).
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