1 - Mastering public productivity I - Scope 2 - Public productivity in retrospective - Geert Bouckaert 3 - The management classics and public productivity - Daniel W. Martin 4 - The politics of public produtivity - Wilbur C. Rich and Mylon Winn 5 - Privatization and productivity - E. S. Savas 6 - Public management of privatization - Timothy K. Barnekov and Jeffrey A. Raffel 7 - Productivity barriers in the public sector II - Measurement and analysis 8 - Measuring productivity in the public sector - Harry P. Hatry and Donald M. Fisk 9 - Measuring the performance of public service - Paul D. Epstein 10 - Productivity monitoring: systems, indicators and analysis - Theodore H. Poister 11 - Evaluation research: purpose and perspective - Arie Halachmi 12 - Productivity and the budget process - Gerald J. Miller 13 - Cost-benefit analysis - Gerald J. Miller 14 - Approaches to arriving at superoptimun solutions - Stuart S. Nagel and Miriam K. Mills III - Human resources 15 - Managing people - Mary E. Guy 16 - Productive work environments - Mary E. Guy 17 - Measuring and analyzing the productivity of professionals and managers - Paul D. Epstein 18 - Improving productivity of professionals and managers - Paul D. Epstein, Ellen Greenberg and Marion J. Thier 19 - Productivity and the personnel process - Carolyn Ban, Sue R. Faerman and Norma M. Riccucci 20 - The new american workplace - Willa Bruce and Dorothy Olshfski 21 - Monetary incentives and performance: is there an administratively meaningful connection? - Gerald T. Gabris 22 - Nonmonetary incentives for productivity enhancement 23 - Rewarding and punishing for productive performance - Richard A. Loverd 24 - Labor-management cooperation: an opportunity for change - Susan L. Grace and Marc Holzer 25 - Quality circles for the 1990s - James S. Bowman 26 - Work-related stress and productivity - Gary Helfand IV - New organizational technologies 27 - Organization theories as instigators of public productivity improvement action - Walter L. Balk 28 - Strategic management and productivity - Arie Halachmi 29 - Internal consulting - David F. Hoover 30 - Total quality management for public service productivity improvement - Michael E. Milakovich 31 - Graphic Displays to enhance productivity - Roe Ann Roberts 32 - Developing new technologies - Robert P. McGowan and Robert Spagnola 33 - Information technology for productivity: maybe, maybe not: an assessment - John W. Swain and Jay D. White V - Further information 34 - Information search strategies - Virginia Rose Cherry