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1.
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How Turkey took to TQM
by Yildirim, Engin. Source: Human Resource Management International DigestMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: 2000-2001Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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2.
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Using behavior theory to investigate individual-level determinants of employee involvement in TQM
by TANG, Zhongjun | CHEN, Xiaohong | WU, Zhengwen. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, dec. 2010Availability: No items available
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3.
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A classification model for prediction of certification motivations from the contents of ISO 9001 audit reports
by SAMPAIO, Paulo | SARAIVA, Pedro | RODRIGUES, António Guimarães. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, Nov./Dec.2010Availability: No items available
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4.
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The effect of TQM practices on employee satisfaction and loyalty in government
by CHANG, C. C | CHIU, C. M | CHEN, C. A. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, Nov./Dec. 2010Availability: No items available
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5.
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An award journey for business excellence : the case study of a public sector unit
by MADAN, Pankaj. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, Nov./Dec. 2010Availability: No items available
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6.
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Application of the total quality management approach in a Spanish retailer : the case of Mercadona
by CALLEJO MIGUEL, Blanco | BRONCANO SANTIAGO, Gutierrez. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, Nov./Dec. 2010Availability: No items available
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7.
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An integrated framework based on the ECSI approach to link mold customers' satisfaction and product design.
by FERREIRA, Irene | CABRAL, José | SARAIVA, Pedro. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, Nov./Dec. 2010Availability: No items available
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8.
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The development of capabilities in new firms
by ARIKAN, Asli M | MCGAHAN, Anita M. Source: Strategic Management JournalMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Avenel : Wiley-Blackwell, jan. 2010Availability: No items available
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9.
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Pesquisa de satisfação da qualidade percebida e os programas de eficiência energética no relacionamento com prefeituras municipais em Minas Gerais
by FERREIRA, Anderson | CAVALCANTI, Conceição Dilene Batista | DUARTE, Sergio Henrique Mourthé. Source: Revista de Administração Municipal - MunicípiosMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : IBAM, out./dez. 2011Online access: Acesso | Acesso Availability: No items available
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10.
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Flexibilidade e modelagem de processos de negócio : uma relação multidimensional
by ALBUQUERQUE, João Porto de. Source: RAE Revista de Administra de EmpresasMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: São Paulo : FGV, mai./jun. 2012Online access: Acesso Availability: No items available
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11.
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Impacto de la implantación de modelos de gestión de calidad y excelencia en la administración pública : caso de República Dominicana
by VENTURA CAMEJO, Ramón. Source: Revista del CLAD Reforma y DemocraciaMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Caracas : CLAD, jun. 2014Online access: Acesso Availability: No items available
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12.
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El papel de los indicadores de gestión en la administración y de la filosofía de calidad en la administración local : estudio de un caso
by BLANCO DOPICO, María Isabel | AIBAR GUZMÁN, Beatriz | AIBAR GUZMÁN, Cristina. Source: Tékhne : Revista de Estudos Politécnicos = Polytechnical Studies ReviewMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: [Barcelos] : Instituto Politécnico do Cávado e do Ave, dez. 2007Availability: No items available
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