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1.
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Challenges in costing health care services : recent evidence from the UK
by NORTHCOTT, Deryl | LLEWELLYN, Sue. Source: The International Journal of Public Sector ManagementMaterial type:  Article; Literary form:
Not fiction
; Audience:
General;
Publisher: 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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2.
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Disney`s vision helps carers
by SCHUELER, Judy. Source: Human Resource Management International DigestMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: 2001Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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3.
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Evaluating best value through clustered benchmarking to UK local government : building control services
by McADAM, Rodney | O'NEILL, Liam. Source: The International Journal of Public ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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4.
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Reporting Practices : potential lessons from cendant corporation
by WALLACE, Wanda. Source: European Management JournalMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: 2000Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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5.
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Competency management in the British civil service
by Horton, Sylvia. Source: The International Journal of Public Sector ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: 2000Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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6.
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An overview into the concept of partnering
by NAOUM, Shamil. Source: International Journal of Project ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: The International Project Management Association, 2003Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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7.
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The importance of being modern : international benchmarking and national regulatory innovation
by Lodge, Martin. Source: Journal of European Public PolicyMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Philadelphia, PA : Routledge, 2005Availability: No items available
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8.
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Benchmarking as a tool of strategic management
by PRASNIKAR, Janez | DEBELJAK, iga | AHCAN, Ale. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: UK : Routledge, March 2005Availability: No items available
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9.
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EU social-policy governance : advocating activism or servicing states?
by EDQUIST, Kristin. Source: Journal of European Public PolicyMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: New York, NY : Routledge, June 2006Availability: No items available
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10.
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Europeanization through its instrumentation : benchmarking, mainstreaming and the open method of co-ordination
by BRUNO, Isabelle | JACQUOT, Sophie | MANDIN, Lou. Source: Journal of European Public PolicyMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: New York, NY : Routledge, June 2006Availability: No items available
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11.
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A four-level learning organisation benchmark implementation model
by PHILLIPS, Bryan T. Source: The Learning Organization : an international journalMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: West Yorkshire, England : MCB University Press, 2003Availability: No items available
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12.
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Reengenharia e transformação - por onde começar?
by GOVILLART, Francis J | NORTON, David. Source: RAE Revista de Administração de EmpresasMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: São Paulo : FGV, Mar. /Abr. 1995Online access: Acesso Availability: No items available
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13.
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Collaborative learning and development : critical success factors from the experience of four UK universities
by MISTRY, Virendra. Source: Development and Learning in OrganizationsMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Bingley, UK : Emerald, 2010Availability: No items available
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14.
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Gestao para a excelencia : tendencias e inovacoes em qualidade para produtos, servicos, saude e educacao
by Conferencia Internacional da Qualidade 1997 Sao Paulo ]997 Abr | . Material type:  Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Qualitymark, 1997Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16G3932g] (1).
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15.
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Tools for innovators : creative strategies for managing public sector organizations
by Cohen, Steven | Eimicke, William. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: San Francisco : Jossey-Bass , 1998Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 352.34 C6781t] (1).
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16.
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Desenvolvimento gerencial no setor público : tendências internacionais e organizações-líderes
by HALL, Donald. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Brasília : ENAP, 2002Online access: Acesso ao PDF Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 4.001ENAP 21] (2). On order (1).
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17.
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PRO-REG : Contribuições para melhoria da qualidade da regulação no Brasil / organizado por Jadir Dias Proença. --
by Proença, Jadir Dias [org.]. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Brasília : Semear, 2010Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 352.8 C7644] (2).
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18.
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Benchmarking for best practices in the public sector : achieving performance breakthroughs in federal, state, and local agencies
by KEEHLEY, Patricia | MEDLIN, Steven | MACBRIDE, Sue | LONGMIRE, Laura. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: San Francisco : Jossey-Bass, 1997Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.01K262b] (1).
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19.
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Indicadores de qualidade e do desempenho : como estabelecer metas e medir resultados
by TAKASHINA, Newton Tadachi | FLORES, Mario Cesar Xavier. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Qualitymark, 1996Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14T1364i] (1).
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20.
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Performance measurement and evaluation
by | . Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: London : SAGE ; Open University, 1995Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.01P4388p] (1).
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