000			01548naa a2200205uu 4500
001			9882
003			OSt
005			20190211154845.0
008			030107s2005 xx ||||gr |0|| 0 eng d
100	1		_aWU, Liangfu _911470
245	1	0	_aFormal versus informal end user training in public and private sector organizations
260			_c2001
520	3		_aMost research on end user computer training has focused on formal training methods. However, the authors` observations suggests that much learning occurs informally through assistance from other employees and self-learning methods such as trial and error and reading manuals. Samples of computer end users in the finance or budgeting departments of public ad private organizations were sutdied to discern how important informal sources of learning compare with formal ones. It was discovered that most employees derive more than 75
520	3		_aof their learning form informal sources. Help by peers received the highest evaluation as a source of learning. No major differences were found between training in the public and private sectors. It is concluded that informal training is an estremely importnat source of learning about software and may help explain how employees can masterr software prackages in organizations whith little available formal training
700	1		_aROCHELEAU, Bruce _99096
773	0	8	_tPublic Performance & Management Review _g24, 4, p. 312-321 _d, 2001 _w
942			_cS
998			_a20030107 _bCassio _cCassio
998			_a20060725 _b1358^b _cQuiteria
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c10021 _d10021
041			_aeng