000			01697naa a2200181uu 4500
001			9886
003			OSt
005			20190211154845.0
008			030107s2005 xx ||||gr |0|| 0 eng d
100	1		_aBROWN, Mary Maureen _91517
245	1	0	_aThe benefits and costs of information technology innovations : _ban empirical assessment of a local government agency
260			_c2001
520	3		_aThis study describes teh outcomes of a large-scale information technology (IT) initiative in a major metropolitan police department. Although popular rhetoric suggests that substantial benefits cna be gained from IT, empirical studies have demonstrated more speculative results. IT projects are often fraught with cost overuns and delays. Moreover, once deployed,many systems failf to meet functional requirements or are too complex to be geasible for many organizations. This study details one agency`s attempt to leverage technology to improve responsiveness and stimulate productivity. The implementation effort made it possible to capture pre- and post- implementation results. The study is longitudinal, with one preimplementation and two postimplementation observations. The results of the pretest and first pos-implementation review, collectd in spring 2000, are reported. The study revealed that IT affords many benefits but demands substantial tangible and intangible resource investments. It concludes that the high-risk nature of IT initiatives is grounded in intangible resource requirements
773	0	8	_tPublic Performance & Management Review _g24, 4, p. 351-366 _d, 2001 _w
942			_cS
998			_a20030107 _bCassio _cCassio
998			_a20060602 _b1239^b _cQuiteria
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c10025 _d10025
041			_aeng