000			01853naa a2200181uu 4500
001			10096
003			OSt
005			20190211154926.0
008			030116s2002 xx ||||gr |0|| 0 eng d
100	1		_aHIRSCHMANN, David _94830
245	1	0	_aThermometer or sauna? : _bperformance measurement and democratic assistance in the United States Agency for International Development (USAID)
260			_c2002
520	3		_aThis article presents a case study of performance measurement in the United States Agency for Internatinal Development's (USAID's) democracy and governance program. Its purpose is to illustrate the juxtaposition (and sometimes contradiction) between the high standards of causal logic and accuracy required of performance measurement, and the untidiness involved in the `politics of democratization'. Based on USAID experience in numerous countries, the article concentrates on four specific themes drawn mainly from the literatura on re-engineering but also from new public administration. These are: the complexity of politics; the challenge of attribution; the danger of distortive incentives; and the interrelated questions of product and process and quantitative and qualitative measures. Problems of measurement are clearly complicated by the fact that the Agency does not deliver service directly, has limited control over its expenditures, and, in the case of democracy assistance, by the need to operate in a complex and sensitive area, across international borders and diverse political systems and cultures. The article includes a discussion of some innovative qualitatively-oriented USAID responses to these problems
773	0	8	_tPublic Administration an International Quarterly _g80, 2, p. 235-255 _d, 2002 _w
942			_cS
998			_a20030116 _bLucima _cLucimara
998			_a20150115 _b1040^b _cAmanda
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c10222 _d10222
041			_aeng