000			01741naa a2200181uu 4500
001			10531
003			OSt
005			20190211155102.0
008			030129s2005 xx ||||gr |0|| 0 eng d
100	1		_aROCHELEAU, Bruce _99096
245	1	0	_aPrescription for public-sector information management : _ba review, analysis, and critique
260			_c2000
520	3		_aThis article reviews, analyzes, and assesses prescriptions for public-sector management of information technology (IT). It draws on four sources of such prescriptions:(a)the best-practices literature, based primarily on expert opinion and focused on managerial processes;(b) the empirical IT research literature, based primarily on quantitative analyses of the IT function;(c) benchmarks (the attempt to developt objective measures of the success of IT i public-sector organizations); and (d) the problem disaster literature, based primarily on analyses of poblems and disasters that have occurred in public-sector IT systems. The best-practices literature offers guidance, buth the prescriptions are toogeneral ,and the methods for identifying best practices and expansion. The empirical literature is valuable and can provide prescriptions for specific technological questions , but the body of research is too sparse and offers contradictory prescriptions. Benchmarking has potential, but the approach is very undeveloped and subject to corruption. The problemdisaster literature offers cautionary examples, but its empirical base is unrepresentative of most failures
773	0	8	_tThe American Review of Public Administration _g30, 4, p. 414-435 _d, 2000 _w
942			_cS
998			_a20030129 _bassio _cassio
998			_a20060720 _b1237^b _cQuiteria
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c10657 _d10657
041			_aeng