000			01116naa a2200181uu 4500
001			10654
003			OSt
005			20190211155121.0
008			030131s2002 xx ||||gr |0|| 0 eng d
100	1		_aCONTI, Tito _92393
245	1	0	_aA road map through the fog of quality and organizational assessments
260			_aOxfordshire : _bRoutledge, _cDecember 2002
520	3		_aThe aim of this paper is to discuss past and present approaches to quality assessment, as well as new trends in organizational quality assessment. A classification of assessment is proposed, which could help organizations in identifying the model and approach that best fits their specific needs. The paper continues the author's research in the area of organizational assessments, with a specific focus on integration of self-assessment in the corporate Plan Do Check Act (PDCA) cycle aimed at improvement
773	0	8	_tTotal Quality Management _g13, 8, p. 1057-1068 _dOxfordshire : Routledge, December 2002 _xISSN 09544127 _w
942			_cS
998			_a20030131 _bLucima _cLucimara
998			_a20101029 _b1150^b _cCarolina
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c10780 _d10780
041			_aeng