000 00973naa a2200193uu 4500
001 10655
003 OSt
005 20190211155121.0
008 030131s2002 xx ||||gr |0|| 0 eng d
100 1 _aDAHLGAARD, Jens J.
_92661
245 1 0 _aFrom defect reduction to reduction of waste and customer/stakeholder satisfaction (understanding the new TQM metrology
260 _aOxfordshire :
_bRoutledge,
_cDecember 2002
520 3 _aWith the evolution of quality from inspection and defect reduction to the new management philosophy, TQM, a new quality metrology is needed. Contributions to buildings the new TQM Metrology in the form of principles, guidelines and examples are presented and discussed
700 1 _aDAHLGAARD, Su Mi Park
_919633
773 0 8 _tTotal Quality Management
_g13, 8, p. 1069-1085
_dOxfordshire : Routledge, December 2002
_xISSN 09544127
_w
942 _cS
998 _a20030131
_bLucima
_cLucimara
998 _a20101029
_b1150^b
_cCarolina
999 _aConvertido do Formato PHL
_bPHL2MARC21 1.1
_c10781
_d10781
041 _aeng