000			01270naa a2200181uu 4500
001			10659
003			OSt
005			20190211155122.0
008			030131s2002 xx ||||gr |0|| 0 eng d
100	1		_aKANJI, Gopal K. _917655
245	1	0	_aBusiness excellence : _bmake it happen
260			_aOxfordshire : _bRoutledge, _cDecember 2002
520	3		_aPerformance measurement is essential in the quest for Business Excellence. To be effective, the performance measurement system must be based on the drivers of success. Moreover, the relative contribution of each of these factors to an aggregate measure of performance measurement should be established. Because Business Excellence implies the simultaneous satisfaction of the various stakeholders, performance has to be measured taking into consideration their distinct views. This paper shows how a new performance measurement system that is holistic, comprehensive, valid and reliable can be used to drive success by focusing the organization's efforts on the real Forces of Excellence
773	0	8	_tTotal Quality Management _g13, 8, p. 1115-1124 _dOxfordshire : Routledge, December 2002 _xISSN 09544127 _w
942			_cS
998			_a20030131 _bLucima _cLucimara
998			_a20101029 _b1151^b _cCarolina
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c10785 _d10785
041			_aeng