000			01243naa a2200205uu 4500
001			10660
003			OSt
005			20190211155122.0
008			030131s2002 xx ||||gr |0|| 0 eng d
100	1		_aOAKLAND, John _97843
245	1	0	_aBest practice in business excellence
260			_aOxfordshire : _bRoutledge, _cDecember 2002
520	3		_aThis paper presents the results of several man-years' work to identify and understand best practice under the criteria and sub-criteria of the EFQM Excellence Model. A new implementation framework for the Excellence Model, based on a value chain, is used to show how organizations, from both the public and private sectors, have addressed the requirements of the Model to bring about excellent performance. There are short illustrations of the best practice under each of the criteria, together with an analysis of how successful organizations achieve total quality through feedback, learning and innovation
700	1		_aTANNER, Steve _919635
700	1		_aGADD, Ken _919636
773	0	8	_tTotal Quality Management _g13, 8, p. 1125-1139 _dOxfordshire : Routledge, December 2002 _xISSN 09544127 _w
942			_cS
998			_a20030131 _bLucima _cLucimara
998			_a20101029 _b1152^b _cCarolina
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c10786 _d10786
041			_aeng