000			02329naa a2200229uu 4500
001			10737
003			OSt
005			20190211155142.0
008			030204s2005 xx ||||gr |0|| 0 eng d
100	1		_aMcNULTY, Terry _96975
245	1	0	_aReengineering as knowledge management
260			_cdec.2002
520	3		_aThis study of business process reengineering within a UK hospital engages with the following phenomena of interest to organizational scholars anmd practitioners: corporate change programmes; new forms of organizing; and knowledge processes in and around organizations. A hospital change programme is conceptualized here as a form of knowledge management whereby organizational leaders used business process reengineering in an management whereby organizational leaders used business process reengineering in an attempt to effect change organizational arrangements and performance. Utilizing Cook and Brown's distinction between knowledge and knowing, the article observes shifts in the ambition, organization and practice of the reengineering programme over time. Data linking the process and performance of the reengineering programme suggest that viewing reengineering, and other best practice concepts, as objective transferable knowledge resources is of limited theoretical and practical utility. Rather, the encounter between reengineering as `off-the self' prescription and the hospital setting reveals the interaction between `knowledge' and `knowing' to be a social process more subject to politicized relations and arrangements than presently theorized about organizational change, learning and knowledge processes. Other observations emanating from the study are that greater attention needs to be given to assumptions of knowledge transfer and use within debate about best-practice concepts and corporate change programmes. Possiblities for transforming organizations to effect new organizational form and process are also theorized as more complex than some contemporary writing suggests
650		4	_aReengenharia _913154
650		4	_aSaúde _912897
650		4	_aGestão do Conhecimento _913120
650		4	_aMudança Organizacional _912138
773	0	8	_tManagement Learning _g33, 4, p. 439-458 _d, dec.2002 _w
942			_cS
998			_a20030204 _bLucima _cLucimara
998			_a20130606 _b1417^b _ckarina
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c10863 _d10863
041			_aeng