000			01420naa a2200241uu 4500
001			10818
003			OSt
005			20190211155203.0
008			030205s2005 xx ||||gr |0|| 0 eng d
100	1		_aWITHERS, Barbara _911408
245	1	0	_aDoes ISO 9000 certification affect the dimensions of quality used for competitive advantage?
260			_c2000
520	3		_aGarvin`s [Garvin, D.A. (1987) Competing on the eight dimensions of quality. Harvard Business have become a widely accepted taxonomy for dicussions of product quality. These dimensions were used as the basis for evaluating the impacts of ISO 9000 certification on companies` product quality. Eleven ISO 9000 certified companies in Europe were studied to determine if and how ISO 9000 certification impacted the dimensions of quality relevant to their success. Results indicated that , for the companies studied, quality does improve as a result of ISO 9000 certification. Furthermore, results suggested that the reasons for seeking certification can influence the degree to which quality is improved
650		4	_aISO 9000 _919811
650		4	_aQuality _916492
650		4	_aCompetitive Advantage _916454
650		4	_aInternational Standards _919812
700	1		_aEBRAHIMPOUR, Malling _919813
773	0	8	_tEuropean Management Journal _g18, 4, p. 431-443 _d, 2000 _w
942			_cS
998			_a20030205 _bCassio _cCassio
998			_a20060728 _b1009^b _cQuiteria
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c10943 _d10943
041			_aeng