000 00815naa a2200181uu 4500
001 10848
003 OSt
005 20190211155211.0
008 030206s2005 xx ||||gr |0|| 0 eng d
100 1 _aMON, Lorri
_97337
245 1 0 _aDigital reference service
260 _c2000
520 3 _aAs agencies increasingly provide via the Internet and government documents migrate to online Web sites, government service providers face a growing problem of how manage high volumes of public questions sent to government Web sites by e-mail. This article focuses on the increasing public demand for digital references services
773 0 8 _tGovernment Information Quartely
_g17, 3, p. 309-318
_d, 2000
_w
942 _cS
998 _a20030206
_bLucima
_cLucimara
998 _a20060728
_b1146^b
_cQuiteria
999 _aConvertido do Formato PHL
_bPHL2MARC21 1.1
_c10972
_d10972
041 _aeng