000			02062naa a2200253uu 4500
001			11080
003			OSt
005			20190211155306.0
008			030212s2002 xx ||||gr |0|| 0 eng d
100	1		_aHERITIER, Adrienne _919976
245	1	0	_aPublic-interest services revisited
260			_cDecember 2002
520	3		_aThe provision of utilities for all at an affordable price has long been regarded as a prerequisite for everyday life, generally guaranteed by the state. But in recent years, publicly owned utilities throughout Europe have come under increasing fire for their poor performaqnce - their lack of productive efficiency, their failure to identify consumer demands, and their lack of service innovation. As a consequence, and driven by the influence of neo-liberal thought, many public monopolies have been, or are being, privatized, and utility markets are being deregulated. The experience of reform measures, instruments and institutional arrangements allows us to tentatively take stock of the situation with regard to the quality of service provision. Are the public-service goals of accessibility, security, continuity and affordability still in place in the countries that have undergone reform? If so, to what extent have they been achieve, and what are the differences between sectors and countries? What are the underlying causes? This article presents the empirical data on service provision in two sectors, rail and telecommunications, and three countries, the UK, Germany and France. Possible explanations for the level of performance are discussed. In a further step, general explanations are discussed inthe light of the empirical data
650		4	_aDeregulation _919977
650		4	_aPrivatization _912360
650		4	_aPublic Services _917260
650		4	_aRailways _919978
650		4	_aTechnological innovation _919979
650		4	_aTelecommunitcations _919980
773	0	8	_tJournal of European Public Policy _g9, 6, p. 995-1019 _d, December 2002 _w
942			_cS
998			_a20030212 _bLucima _cLucimara
998			_a20100622 _b1133^b _cCarolina
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c11204 _d11204
041			_aeng