000			00927naa a2200229uu 4500
001			11194
003			OSt
005			20240523062547.0
008			030217s2005 xx ||||gr |0|| 0 eng d
100	1		_aSHAPPIRO, Andrew _99850
245	1	0	_aWelcome breaks boosts customer service and employee morale
260			_c2000
520	3		_aImprovements in customer-service standards, caused larlgely bya a new customer-service strategy, have helped to bring about an increase of up to 168 percent in turnover at some Welcome Break motorway service areas. This article examines the details
650		4	_aAtendimento ao Cidadão _912988
650		4	_912540 _aCapacitação Profissional
650		4	_aComunicação _911947
650		4	_aWelcome Break _920036
773	0	8	_tHuman Resource Managemente International Digest _g8, 5, p. 17-20 _d, 2000 _w
942			_cS
998			_a20030217 _bCassio _cCassio
998			_a20130711 _b0933^b _ckarina
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c11318 _d11318
041			_aeng