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| 001 | 11224 | ||
| 003 | OSt | ||
| 005 | 20190211155343.0 | ||
| 008 | 030217s2005 xx ||||gr |0|| 0 eng d | ||
| 100 | 1 |
_aRUCKER, Rochelle _99278 |
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| 245 | 1 | 0 | _aCitibank's cycle ride to satisfaction |
| 260 | _c2000-2001 | ||
| 520 | 3 | _aCitibank is an ambitious company with the ultimate goal of becoming number one in its field early this century. With the help of Motorola University, quality initiatives have been put in place that Citibank believes will pave the way to the target. This article looks at how Citibank's groups fared with Motorola's techiniques to improve customer satisfaction | |
| 650 | 4 |
_aCitibank _920071 |
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| 650 | 4 |
_aMotorola _918660 |
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| 650 | 4 |
_aBPR _919991 |
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| 650 | 4 |
_aPareto Analysis _920072 |
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| 650 | 4 |
_aQuality Management _920073 |
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| 650 | 4 |
_aOrganizational Change _920074 |
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| 650 | 4 |
_aOrganizational Performance _917540 |
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| 773 | 0 | 8 |
_tHuman Resource Management International Digest _g8, 4, p. 26-27 _d, 2000-2001 _w |
| 942 | _cS | ||
| 998 |
_a20030217 _bCassio _cCassio |
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| 998 |
_a20060801 _b1121^b _cQuiteria |
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| 999 |
_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c11348 _d11348 |
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| 041 | _aeng | ||