| 000 | 00680naa a2200193uu 4500 | ||
|---|---|---|---|
| 001 | 11373 | ||
| 003 | OSt | ||
| 005 | 20190211155424.0 | ||
| 008 | 030220s2006 xx ||||gr |0|| 0 eng d | ||
| 100 | 1 |
_aCOHEN, Sheldom _92328 |
|
| 245 | 1 | 0 |
_aToday's buzzword : _bCRM |
| 260 |
_bInternational City/County Management Association, _c2000 |
||
| 520 | 3 | _aCRM, or customer relationship managemente, can help local government managers | |
| 700 | 1 |
_aMOORE, James _920250 |
|
| 773 | 0 | 8 |
_tPublic Management _g82, 4, p. 10-13 _dInternational City/County Management Association, 2000 _w |
| 942 | _cS | ||
| 998 |
_a20030220 _bCassio _cCassio |
||
| 998 |
_a20060804 _b0950^b _cQuiteria |
||
| 999 |
_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c11497 _d11497 |
||
| 041 | _aeng | ||