000			01588naa a2200217uu 4500
001			11455
003			OSt
005			20190211155447.0
008			030224s2006 xx ||||gr |0|| 0 eng d
100	1		_aLAGROSEN, Stefan _95820
245	1	0	_aBorn with quality - TQM in a maternity clinic
260			_c2000
520	3		_aThis study was carried out in a hospital trying to implement TQM. The purpose was to assess the effects of using TQM and thereby judging whether this use could be valid and to find some success factors for implementing TQM in this kind of organisations. Specific qualit dimensions have ben defined. Based on them, the results of the quality work have ben assessed and found to be positive. The most pronounced positive effects were better evaluations, increased ability to implement changes and increased ability to implement changes and increased creativity. Only two negative effects were found - a temporarily increased workload, and envy from teh other clinics. Since the positive effects greatly outweigh the negative nes, this gives indications that the use of TQM in a hospital could be valid. Further, some success factors for implementing TQM were found. The foremost of these were sufficient information, commitment by the management, and evaluations of the operations
650		4	_aTQM _916941
650		4	_aHealth Care _912698
650		4	_aHospitals _916281
773	0	8	_tThe International Journal of Public Sector Management _g13, 5, p. 467-475 _d, 2000 _w
942			_cS
998			_a20030224 _bLucima _cLucimara
998			_a20060123 _b1605^b _cQuiteria
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c11579 _d11579
041			_aeng