| 000 | 00646naa a2200181uu 4500 | ||
|---|---|---|---|
| 001 | 11493 | ||
| 003 | OSt | ||
| 005 | 20190211155457.0 | ||
| 008 | 030225s2000 xx ||||gr |0|| 0 eng d | ||
| 100 | 1 |
_aMcClendon, Bruce _96905 |
|
| 245 | 1 | 0 | _aTaking customer service to the next level |
| 260 |
_bInternational City/County Management Association, _c2000 |
||
| 520 | 3 | _aSet customer-driven priorities for local work programs | |
| 773 | 0 | 8 |
_tPublic Management _g82, 12, p. 12-17 _dInternational City/County Management Association, 2000 _w |
| 942 | _cS | ||
| 998 |
_a20030225 _bCassio _cCassio |
||
| 998 |
_a20060127 _b1633^b _cQuiteria |
||
| 999 |
_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c11617 _d11617 |
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| 041 | _aeng | ||