000			02010naa a2200181uu 4500
001			11722
003			OSt
005			20190211155617.0
008			030311s2006 xx ||||gr |0|| 0 eng d
100	1		_aVIGODA, Eran _911041
245	1	0	_aAre you being served ? The responsiveness of public administration to citizens` demands : _ban empirical examination in Israel
260			_bR.A.W. Rhodes, _c2000
520	3		_aResearch in public administration (PA) is preocupied with questions of efficiency and effectives which are aimed at improving public sector performance. According to the new public management approach, adressing this proeminent challenge must rely upon a comprehensinve understanding of citizen`s/client`s perceptions of public sector operation and the estent to which public organizations are aware of public needs. This paper suggests a theoretical grounding and empirical examination of the relationship between citizen`s demands and PA`s responsiveness. Participants in the study were 281 residents of a large Israelicity who reported their feelings, ttitudes, and perceptions of local government activities in a variety of fields. Results indicate that perceptions of PA`s responsiveness are affected by both policy and cultural factors (for example business or social orientation of the public authority, entrepreneurship and initiation of changes, ethics, organizational politics) and by quality of the human resource system and of public servants (for example quality of leadership and management, quality of employees, general stress when contacting public officials). Implications of the study are discussed in light of the ongoing debate regarding the ned for a more responsive and efficient new public management and the difficulties it faces in western societies
773	0	8	_tPublic Administration: an international quarterly _g78, 1, p. 165-191 _dR.A.W. Rhodes, 2000 _w
942			_cS
998			_a20030311 _bCassio _cCassio
998			_a20060330 _b1715^b _cQuiteria
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c11845 _d11845
041			_aeng