000			02453nam a2200253uu 4500
999			_c12136 _d12136
001			12039
003			BR-BrENAP
005			20190415091804.0
008			030515s2001 xx ||||g| |0|| 0 eng d
040			_aBR-BrENAP _bPt_BR
041			_aeng
090			_a2.16 _bB3667q
999			_bPHL2MARC21 1.1
100			_aBeam, George _9940
245	1	0	_aQuality public management : _bwhat it is and how it can be improved and advanced / _cGeorge Beam
260			_aChicago : _bBurnham Inc, _c2001.
300			_axii, 323 p.
505	8	0	_tPart I - Empirical methods and quality management _t1 - The quality standard _tResponsibility for quality _tDistinctive features of quality products _tA style of management _tScientific characteristics of quality management _tSystem analisys _tBehaviorism _tPrinciples of quality management _t2 - The quality standard _tPrinciples _tPart II - Quality processes, structures, and personnel _t3 - Processes and the quality movement _tThe overriding importance of proccess _tCharacteristcs of quality human resource management proccesses _t4 - Processes and the quality movement _tQuality recruitment and selection _tQuality education and training _tQuality compensation and promotion _t5 - Processes and the quality movement _tQuality budget-policy processes _tQuality procurement processes _t6 - Structures and the quality movement _tThe importance of structures _tCharacteristics of quality structures _tTeams, partnerships, and networks _t7 - Personnel and the quality movement _tPersonnel are crucial _tCharacteristics of quality personnel _tLine pernonnel _tMiddle-level personnel _tTop-level personnel _tStaffs _tPart III - Improving and advancing quality public management _t8 - Improving quality public management _tStrengthening and extending quality attitudes _tReducing commitments to ideologies _tEliminating total-ism _tBetter research _tDecrease unionism _t9 - Advancing quality public management _tThe quality governance association _tPersonal attributes and behaviors of association members _tStrategic role for quality chief executives _tThe success of the association _tAppendix A - Quality management theorists, practitioners, and association _tAppendix B - Critiques and assessments of quality management and of the quality movement in government _tNotes _tReferences _tIndex
650		4	_aQualidade _912842
650		4	_aAdministracao _912820
650		4	_912768 _aAdministração Pública
650		4	_aPolitica Publica _912796
650		4	_aPlanejamento Estratégico _912021
909			_a201904 _bVinícius
942			_cG _2ddc