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| 245 | 1 | 0 |
_aPerformance measurement and evaluation / _ceditado por Jacky Holloway, Jenny Lewis e Geoff Mallory. -- |
| 260 |
_aLondon : _bSAGE ; Open University, _c1995. |
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| 300 |
_a342 p.: _bil. |
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| 505 | 8 | 0 |
_tPart I. Themes and frameworks. _tIntroduction - Jenny Lewis. _t1. The performance measurement manifesto - R. G. Eccles. _t2. Organisational control and management accounting - J. Dent and M. Ezzamel. _t3. Ethical dilemmas in performance appraisal revisited - C. Longenecker and D. Ludwig. _t4. Industrialization and the environment - a changing relationship - j. Blunden. _tPart 2. The building blocks of performance measurement. _tIntroduction - Jacky Holloway. _t6. A national customer satisfaction barometer: the swedish experience - C. Fornell. _t7. Best practices benchmarking - R. Dence. _t8. Measuring manufacturing performance - R. H. Hyes, S. C. Wheelwright and K. B. Clark. _t9. World class manufacturing: further evidence in the lean production debate - N. Oliver, R. Delbridge,D. Jones and J. Lowe. _t10. Outcome-related performance indicators and organizational control in the public sector - P. Smith. _t11.Accounting for Europe - success by 2000 AD? - A. Simmonds and O. Azieres. _tPart 3. Strategic comparisons. _tIntroduction - Geoff Mallory. _t12. Measuring strategic performance - B. Chakravarthy. _t13. Foundations of corporate success - how business strategies add value - J. Kay. _t14. Degree results: differences between universities - J. Johnes and J. Taylor. _t15. Operational performance of airlines: an extension of traditional measurement paradigms - M. Schefczyk. |
| 650 | 0 |
_912937 _aAvaliação de Desempenho |
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| 650 | 0 |
_913083 _aControle Administrativo |
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| 650 | 0 |
_aIndicadores Balanceados de Desempenho _969739 |
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| 650 |
_912927 _aDesempenho Organizacional |
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| 700 | 1 |
_95119 _aHolloway, Jacky _eed. |
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| 700 | 1 |
_96077 _aLewis, Jenny _eed. |
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| 700 | 1 |
_913573 _aMallory, Geoff _eed. |
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| 909 |
_a202505 _bkelly |
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| 942 |
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