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| 001 | 5052715083412 | ||
| 003 | OSt | ||
| 005 | 20190211155925.0 | ||
| 008 | 050527s2000 xx ||||g| |0|| 0 eng d | ||
| 020 | _a074320414x | ||
| 090 |
_a2.08 _bM231t |
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| 100 | 1 |
_aMAISTER, David H _921252 |
|
| 245 | 1 | 0 | _aThe trusted advisor |
| 260 |
_aNew York : _bFree Press, _cc2000 |
||
| 300 | _a240 p. | ||
| 505 | 8 | 0 |
_tPart One: Perspectives on trust _t1. A sneak preview _t2. What is a trusted advisor? _t3. Earning trust _t4. How to give advice _t5. The rules of romance: relationship building _t6. The importance of mindsets _t7. Sincerity or technique? _tPart two: The structure of trust building _t8. The trust equation _t9. The development of trust _t10. Engagement _t11. The art of listening _t12. Framing the issue _t13. Envisioning an alternate reality _t14. Commitment _tPart Three: Putting trust to work _t15. What's so hard about all this? _t16. Differing client types _t17. The lieutenant clumbo approach _t18. The role of trust in getting hired _t19. Building trust on the current assignment _t20. Re-earning trust away from the current assignment _t21. The case of cross-selling _t22. The quick-impact list to gain trust |
| 650 | 4 |
_aDesenvolvimento Gerencial e de Dirigentes _914762 |
|
| 650 | 4 |
_aAnálise de Decisões _914811 |
|
| 650 | 4 |
_aConsultoria _913032 |
|
| 700 | 1 |
_aGREEN, Charles H _921253 |
|
| 700 | 1 |
_aGALFORD, Robert M _921254 |
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| 942 | _cG | ||
| 998 |
_a20050527 _b1508^b _cCamila |
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_a20061017 _b1603^b _cZailton |
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_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c13108 _d13108 |
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| 041 | _aeng | ||