000			01437nam a2200253uu 4500
001			5053013584111
003			OSt
005			20220401160732.0
008			050530s1999 xx ||||g| |0|| 0 eng d
020			_a014028852
090			_a16 _bS8771d
100	1		_910380 _aStone, Douglas
245	1	0	_aDifficult conversations : _bhow to discuss what matters most
260			_aNew York : _bPenguin Books, _c1999
300			_a250 p.
505	8	0	_tThe problem _t1. Sort out the three conversations _tShift to a learning stance _tThe "what happened?" conversation _t2. Stop arguing about who's right: explore each other's stories _t3. Don't assume they meant it: disentagle intent from impact _t4. Abandon blame: map the contribution system _tThe feelings conversation _t5. Have your feeling (or they will have you) _tThe identity conversation _t6. Ground your identity: ask yourself what's at stake _tCreate a learning conversation _t7. What's your purpose? When to raise it and when to let go _t8. Getting started: begin from the third story _t9. Learning: listen from the inside out _t10. Expression: speak for yourself with clarity and power _t11. Problem-solving: take the lead _t12. Putting it all together
650		4	_aComunicação _911947
650		4	_aComunicação Interpessoal _912961
700	1		_914790 _aPatton, Bruce
700	1		_921262 _aHeen, Sheila
942			_cG
998			_a20050530 _b1358^b _cGrazielle
998			_a20050714 _b1425^b _cTiago
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c13118 _d13118
041			_aeng