000			01369nam a2200205uu 4500
001			1171
003			OSt
005			20240523062540.0
008			001019s1992 xx ||||g| |0|| 0 eng d
090			_a2.07 _bD2622h
100	1		_aDAVIS, John _92752
245	1	0	_aHow to write a training manual
260			_aLondon : _bGower ; Institute of Training and Development, _c1992
300			_a134 p.
505	8	0	_tVive la difference? _tValue of preparation _tAims _tStyle of the book _tSetting up _tGuidelines _tThinking ahead _tStructure of the manual _tThe rationale _tTitle _tDuration _tParticipants _tIntroduction _tPurpose _tObjectives _tApproach _tA little more _tContent summary _tFly on the wall _tHow much to write? _tThe performance appraisal axample _tThe quality customer service example _tThe time management example _tTimetable _tTimetable _tLists _tChecking back _tWriting the detail _tThe format _tThe presentation techniques example _tThe quality customer service example _tThe performance appraisal example _tSupport documentation _tOdd's ends _tUsing the manual _tPreparation _tRunning the course _tReview _tAppendix A: presentation techniques example _tAppendix B: quality customer service example _tAppendix C: performance appraisal example
650		4	_912540 _aCapacitação Profissional
942			_cG
998			_a20001019 _bElda _cElda
998			_a20160322 _b1110^b _cInácio
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c1360 _d1360
041			_aeng