| 000 | nam a22 7a 4500 | ||
|---|---|---|---|
| 999 |
_c1378 _d1378 |
||
| 003 | BR-BrENAP | ||
| 005 | 20240919062535.0 | ||
| 008 | 240723b xxu||||| |||| 00| 0 por d | ||
| 020 | _a0415106664 | ||
| 040 |
_aBR-BrENAP _bPt_BR |
||
| 041 | _aeng | ||
| 090 |
_a352.3570941 _bP7695 |
||
| 999 | _bPHL2MARC21 1.1 | ||
| 245 | 1 | 0 |
_aThe politics of quality in the public sector : _bthe management of change / _ceditado por Ian Kirkpatrick e Miguel Martinez Lucio. -- |
| 260 |
_aLondres : _bRoutledge, _c1995. |
||
| 300 | _a289 p. | ||
| 505 | 8 | 0 |
_tIntroduction: the politics of quality in the public sector - Ian Kirkpatrick and Miguel Martinez Lucio _t1 - The uses of quality in the british government's reform of the public sector - Ian Kirkpatrick and Miguel Martinez Lucio _t2 - Managing quality and organizational politics: TQM as a governmental technology - Mike Reed _t3 - Customizing the public for health care: what's in a label? - Andrew Thompson _t4 - Performance indicators, bureaucratic control and the decline of professional autonomy: the case of academic librarians - Annette Davies and Ian Kirkpatrick _t5 - Quality and social housing: irreconcilable partners? - Alf Fitzgeorge-Butler and Peter Williams _t6 - The quality of mercy: the management of quality in the personal social services - Ian Shaw _t7 - Quality, competition and contracts in general practice fund holding - Robert Harris _t8 - Professional cultures and paradigms of quality in health care - Philip Morgan and Christpher Potter _t9 - Quality in the marketing change process: the case of the national health service - Martin Kitchener and Richard Whipp _t10 - The emergence and use of quality in british rail - Andrew Pendleton _t11 - Quality and new industrial relations: the case of royal mail - Miguel Mertinez Lucio _t12 - Market-driven reforms in education: performance, quality and industrial relations in schools - Jackie Sinclair, Roger Seifert and Mike Ironside _tConclusion: the politics of quality and the emergence of new issues and tensions within the public sector - Miguel Martinez Lucio and Ian Kirkpatrick |
| 650 |
_a Controle de Qualidade _912058 |
||
| 650 | 0 |
_912235 _aSetor Público |
|
| 650 | 0 |
_aComportamento Organizacional _912914 |
|
| 650 | 0 |
_912662 _a Burocracia |
|
| 650 | 0 |
_aAccountability _913130 |
|
| 650 | 0 |
_912780 _aServiço Público |
|
| 650 | 0 |
_aGestão de Qualidade _968568 |
|
| 650 | 0 |
_aEstudo de Casos _913627 |
|
| 650 | 0 |
_aQualidade Total _913039 |
|
| 650 | 0 |
_aGrã- Bretanha _914914 |
|
| 700 | 1 |
_aKirkpatrick, Ian _95592 _4ed. |
|
| 700 | 1 |
_aMartinez Lucio, Miguel _96323 _4ed. |
|
| 909 |
_a202407 _bRaynara |
||
| 942 | _cG | ||