000			01783naa a2200169uu 4500
001			5112415023717
003			OSt
005			20190211160254.0
008			051124s2005 xx ||||gr |0|| 0 eng d
100	1		_aLACITY, Mary; WILLCOKCS, Leslie; FEENY, David _922445
245	1	0	_aCommercializing the Back Office at Lloyds of London : _boutsourcing and strategic partnerships revisted
260			_aOxford : _bElsevier, _cApril 2004
520	3		_aWith the recent global recession, senior executives are deseperate to cut costs from back office functions like information technology, human resource management, finance and accounting. Outsourcing these functions has been the primary cost reduction strategy for the past decade, and remains a viable option. But some innovative companies actually see the potential to participate as a supplier in the outsourcing space. Companies such as Lloyds of London, Bank of America, Barclays Bank, and BAE Systems have transformed high-cost, lowperforming back office functions into commercial enterprises by partnering with key suppliers. The suppliers typically centralize, standardize, and web-enable the customer's back office processes, retrain, empower, and motivate transitioned back office staff, and leverage the assets to attract external customers. The results are impressive: lower costs, better service, and revenue generation. Of course, such radical transformation is never painfree. We aim to help senior executives assess the viability of commmercialization of their own back offices and offer eight lessons derived from one customer's experiences
773	0	8	_tEuropean Management Journal _g22, 2, p. 127-140 _dOxford : Elsevier, April 2004 _xISSN 0263-2373 _w
942			_cS
998			_a20051124 _b1502^b _cAnaluiza
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c14130 _d14130
041			_aeng