000			01994naa a2200181uu 4500
001			5121411142110
003			OSt
005			20190211160330.0
008			051214s2005 xx ||||gr |0|| 0 eng d
100	1		_aESCHENFELDER, Kristin R _922631
245	1	0	_aBehind the Web site : _ban inside look at the production of web-based textual government information
260			_aOrlando : _bElsevier, _c2004
520	3		_aThis paper describes an exploratory, multisite case study of the production of textual content for state agency Web sites. The qualitative field study explored internal agency Web staff characterizations of textual Web content and staff perceptions of factors affecting the production of content. Study results suggest that staff characterize content in terms of its format, its style age, its rate of change, its degree of change, its owner, and the degree to which it is sensitive. Staff described nine factors affecting content production including information intensity, public education mission, public inquiry burden, top-down directives, existing maintenance burden, review and approval process, resources, management interest and goals, and support from other program staff. A better understanding of how internal agency staff perceive and treat content is important because staff play a large role in determining what content is produced and what characteristics the content contains. The inclusion or exclusion of certain characteristics in content has important implications for information usability, costs, citizen participation in agency policymaking, government transparency, and public trust in government
650		4	_aGovernment information; Government information management; Web site; Content management; Public administration; Controversial content; Content approval processes _922632
773	0	8	_tGovernment Information Quarterly _g21, 3, p. 337-358 _dOrlando : Elsevier, 2004 _xISSN 0740-624X _w
942			_cS
998			_a20051214 _b1114^b _cTiago
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c14258 _d14258
041			_aeng