000			01205naa a2200169uu 4500
001			5121415512210
003			OSt
005			20190211160335.0
008			051214s2005 xx ||||gr |0|| 0 eng d
100	1		_aKUK, George _922654
245	1	0	_aThe digital divide and the quality of electronic service delivery in local government in the United Kingdom
260			_aOrlando : _bElsevier, _c2003
520	3		_aThis study examines the relationship between the quality of electronic service delivery (ESD) and the levels of Internet access across the 12 official regions of the United Kingdom. A random sample of 236 local government websites was assessed for the quality of ESD. The results indicate that in contrast to regions of high household Internet access, the quality of local government websites in regions of low household Internet access was significantly poorer in terms of information content and relatively limited in terms of the range of e-enabled services. The policy implications of the findings are discussed
773	0	8	_tGovernment Information Quarterly _g20, 4, p. 353-363 _dOrlando : Elsevier, 2003 _xISSN 0740-624X _w
942			_cS
998			_a20051214 _b1551^b _cTiago
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c14277 _d14277
041			_aeng