000			01433naa a2200193uu 4500
001			5121910040217
003			OSt
005			20190211160400.0
008			051219s2005 xx ||||gr |0|| 0 eng d
100	1		_aBonnie Rubenstein-Montano _922768
245	1	0	_aKnowledge management : _bA U.S. Social Security Administration case study
260			_aNew York : _bPergamon, _c2001
520	3		_aKnowledge management can be a powerful tool for addressing the "graying of government" and other factors contributing to the loss of expertise in government organizations. This paper presents a case study of knowledge management at the U.S. Social Security Administration and provides recommendations for how knowledge management might better protect valuable knowledge resources. A two-phase study was conducted of the Benefit Rate Increase/Premium Amount Collectible (BRI/PAC), a core process at the U. S. Social Security Administration, where critical knowledge is at risk of being lost. The study suggests that knowledge sharing, training, and the overall development of a working environment conducive to knowledge management promise to enhance performance of the BRI/PAC operation, at SSA
700	1		_aJudah Buchwalterb _922769
700	1		_aJay Liebowitz _922770
773	0	8	_tGovernment Information Quarterly _g18, 3, p. 223-253 _dNew York : Pergamon, 2001 _xISSN 0740-624X _w
942			_cS
998			_a20051219 _b1004^b _cAnaluiza
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c14357 _d14357
041			_aeng