000			01840naa a2200181uu 4500
001			5121917324717
003			OSt
005			20190211160424.0
008			051219s2005 xx ||||gr |0|| 0 eng d
100	1		_aYu-Che Chena _922757
245	1	0	_aTransforming local e-government services : _bthe use of application service providers
260			_aNew York : _bPergamon, _c2001
520	3		_aThis study examines the potential of application service providers (ASPs) to transform electronic government (e-government) services at the local level. The ASP model helps local governments overcome barriers to offering next wave e-government services such as a shortage of skilled IT staff and limited financial resources. The realization of full potential, however, requires first the adoption of an ASP model. Five conditions that favor the decision to use an ASP are (1) strong top management support, (2) promise of large efficiency gains, (3) enough IT capability on the part of the government unit to identify key piece of technology, (4) less burdensome outsourcing rules and procedures, and (5) a variety of high quality and reliable ASPs from which to choose locally. To ensure the success of an ASP project, local governments need to build in-house IT capability to evaluate an ASP and to develop proper performance measures. Management should focus on serving citizens and businesses and develop the capability to negotiate as well as manage service-level contracts with ASPs. Continual top management support is necessary for dealing with possible initial resistance and ensuring interdepartmental communication and cooperation
700	1		_aJon Gant _922758
773	0	8	_tGovernment Information Quarterly _g18, 4, p. 343-355 _dNew York : Pergamon, 2001 _xISSN 0740-624X _w
942			_cS
998			_a20051219 _b1732^b _cAnaluiza
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c14413 _d14413
041			_aeng