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| 100 | 1 |
_aBOYNE, George A.; GOULD-WILLIAMS, Julian S.; LAW, Jennifer; WALKER, Richard M _923172 |
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| 245 | 1 | 0 | _aBest Value—Total Quality Management for Local Government? |
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_aOxford : _bBlackwell Publishing, _cJuly-September 2002 |
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| 520 | 3 | _aThis article argues that Best Value is a form of Total Quality Management (TQM). At the core of Best Value are the TQM principles of customer focus, continuous improvement and team–working. To discover if Best Value will deliver the performance improvements expected of local government, the authors examine evidence on the relationship between TQM and performance. Performance is most likely to be improved if the whole TQM approach is implemented in the Best Value framework | |
| 773 | 0 | 8 |
_tPublic Money & Management _g22, 3, p. 9-24 _dOxford : Blackwell Publishing, July-September 2002 _xISSN 0954-0962 _w |
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_a20060126 _b1528^b _cAnaluiza |
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_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c14720 _d14720 |
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| 041 | _aeng | ||