000			01993naa a2200193uu 4500
001			6032415112421
003			OSt
005			20190211160759.0
008			060324s2006 xx ||||gr |0|| 0 eng d
100	1		_aRA, Hui-Mun _923753
245	1	0	_aEvaluating customer-centred reforms in Korean local governments : _bpossibilities and limitations of reform measures for civil application
260			_aThousand Oaks, CA : _bSage publications, _cSept. 2005
520	3		_aThe customer-centred approach has been in the mainstream of public administration research since the 1980s. However, there have been relatively fewer observations of the developments in East Asian public administration compared to those of Western countries. This study adds to our understanding of administrative reform by analysing the Korean policy measures developed from the customer perspective and by discussing the implications of the Korean experience. The main focus is placed on local governments’ policy schemes introduced to enhance the quality of public services for civil applications. This Korean case study shows the importance of a balanced approach to public administration reforms in the stages from input to feedback and evaluation. Also, the Korean experience reinforces the notion that it may take quite some time to transform old institutions into new ones, even when conditions for reform are provided. Despite the notable success of the Korean reform measures in empowering local residents to participate in administrative processes, the legacies of the authoritarian and elitist tradition still remain in Korean public administration, and influence even the formulation and implementation of reform measures.
700	1		_aJOO, Jaehyun _923754
773	0	8	_tInternational Review of Administrative Sciences _g71, 3, p. 425-444 _dThousand Oaks, CA : Sage publications, Sept. 2005 _xISSN 00208523 _w
942			_cS
998			_a20060324 _b1511^b _cNatália
998			_a20140206 _b1549^b _cPedro
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c15159 _d15159
041			_aeng