000			01565naa a2200205uu 4500
001			6040315573221
003			OSt
005			20190924111655.0
008			060403s2006 xx ||||gr |0|| 0 eng d
100	1		_923142 _aAndrews, Rhys
245	1	0	_aExternal Constraints on Local Service Standards : _bThe Case of Comprehensive Performance Assessment in English Local Government
260			_aCanberra, Australia : _bBlackwell publishing, _cAugust 2005
520	3		_aCentral government in the UK has introduced performance management regimes that apply rewards and sanctions to local service providers. These regimes assume that organizational performance is attributable to decisions made by local policy-makers rather than circumstances beyond their control. We test this assumption by developing a statistical model of external constraints on service standards and applying this model to the outcomes of comprehensive performance assessment (CPA) in English local government. The results show that CPA scores were significantly influenced by the characteristics – such as social diversity and economic prosperity – of local populations. Thus 'poor' performance is partly attributable to difficult circumstances rather than bad choices.
700	1		_aBOYNE, George A. _91396
700	1		_aLAW, Jennifer _921332
700	1		_aWALKER, Richard M. _916544
773	0	8	_tPublic Administration an International Quarterly _g83, 3, p. 639-656 _dCanberra, Australia : Blackwell publishing, August 2005 _xISSN 0033-3298 _w
942			_cS
998			_a20060403 _b1557^b _cNatália
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c15414 _d15414
041			_aeng