| 000 | 02161naa a2200241uu 4500 | ||
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| 001 | 6041315470921 | ||
| 003 | OSt | ||
| 005 | 20190211161019.0 | ||
| 008 | 060413s2006 xx ||||gr |0|| 0 eng d | ||
| 100 | 1 |
_aCASADESÚS, Martí _924487 |
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| 245 | 1 | 0 |
_aAn empirical study of the benefits and costs of ISO 9001 : _b2000 compared to ISO 9001/2/3: 1994 |
| 260 |
_aUK : _bRoutledge, _cJanuary 2005 |
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| 520 | 3 | _aMuch has already been written about the effects of the 1994 version of the ISO 9001/2/3 standard on business performance, mostly supporting the notion that the implementation of this standardized quality assurance system is beneficial. However, there is a surprising lack of empirical research literature regarding the current 2000 version. This paper illustrates a study conducted with the purpose of comparing the perception of businesses regarding the motivation, challenges, benefits and costs of ISO 9001: 2000 and ISO 9001/2/3: 1994. The results of a survey of close to 400 Spanish companies performed in 1998 are presented and analyzed. While no significant differences in terms of the main motivation factors and implementation challenges are found, ISO 9001: 2000 registered companies report lower levels of satisfaction with the benefits of the standard, coupled with higher levels of implementation and maintenance costs, in comparison with the ISO 9001/2/3: 1994 registered ones. Although this study also shows that most companies still believe that ISO 9000 is beneficial overall, it seems that the findings support the notion that ISO 9001: 2000 faces a number of perhaps insurmountable challenges. A very low adoption rate of the standard only a few months before the deadline is but one symptom of a bigger problem with the standard. | |
| 650 | 4 |
_aISO 9000 _919811 |
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| 650 | 4 |
_aPadrão de Qualidade _924488 |
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| 650 | 4 |
_aCusto _912970 |
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| 650 | 4 |
_aSeguridade Social _912892 |
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| 700 | 1 |
_aKARAPETROVIC, Stanislav _924489 |
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| 773 | 0 | 8 |
_tTotal Quality Management & Business Excellence _g16, 1, p. 105 - 120 _dUK : Routledge, January 2005 _xISSN 1478-3363 _w |
| 942 | _cS | ||
| 998 |
_a20060413 _b1547^b _cNatália |
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| 998 |
_a20130820 _b1107^b _ckarina |
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| 999 |
_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c15566 _d15566 |
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| 041 | _aeng | ||