| 000 | 02259naa a2200217uu 4500 | ||
|---|---|---|---|
| 001 | 6041711072121 | ||
| 003 | OSt | ||
| 005 | 20190211161025.0 | ||
| 008 | 060417s2006 xx ||||gr |0|| 0 eng d | ||
| 100 | 1 |
_aSOUSA, Sérgio D. _924537 |
|
| 245 | 1 | 0 |
_aPerformance measures and quality tools in Portuguese small and medium enterprises : _bsurvey results |
| 260 |
_aUK : _bRoutledge, _cMarch 2005 |
||
| 520 | 3 | _aThis paper describes a survey that was undertaken at the initial stage of a research project looking at performance measures and quality tools. Its objective was to determine the level of knowledge of performance measures and their degree of implementation in small and medium enterprises (SMEs) in Portugal. It also addressed the level of use of quality tools in the same companies, since they provide some degree of integration between the external requirements of a business and its internal activities and performance (Gregory, 1993). Most research to date has concentrated on large companies and so an important part of this work is to assess whether or not SMEs can adopt similar approaches with respect to quality, or in general, to management methodologies. For example, are ISO standards, TQM, balanced scorecard, or other excellence models beneficial to all companies and how are they implemented? The paper starts with a brief literature review and then presents the methodology used for the survey, the questionnaire construction and the pilot study. The full survey is described together with a comprehensive analysis of the results, including respondent bias and questionnaire reliability and validity. The general opinions of Portuguese SMEs with regard to performance measurement, the most important measures to use and the biggest obstacles to their adopting new ones are discussed. The paper culminates with an analysis of quality tools and the conclusions drawn from the study. | |
| 700 | 1 |
_aASPINWALL, Elaine _924538 |
|
| 700 | 1 |
_aSAMPAIO, Paulo A. _924539 |
|
| 700 | 1 |
_aRODRIGUES, A. Guimarães _924540 |
|
| 773 | 0 | 8 |
_tTotal Quality Management & Business Excellence _g16, 2, p. 277 - 307 _dUK : Routledge, March 2005 _xISSN 1478-3363 _w |
| 942 | _cS | ||
| 998 |
_a20060417 _b1107^b _cNatália |
||
| 998 |
_a20081210 _b1023^b _cZailton |
||
| 999 |
_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c15582 _d15582 |
||
| 041 | _aeng | ||