000			02321naa a2200229uu 4500
001			6041711295421
003			OSt
005			20190211161026.0
008			060417s2006 xx ||||gr |0|| 0 eng d
100	1		_aHSU, Sheng-hsun _924556
245	1	0	_aKnowledge management and its relationship with TQM
260			_aUK : _bRoutledge, _cMay 2005
520	3		_aWith product life-cycles shortening and technologies becoming increasingly imitable, organization knowledge emerges as a major source of competitive advantage. Although Knowledge Management (KM) has promised to provide superb benefits, studies have showed that many are failing to exploit it. One of the main reasons is that people have no clear understanding of KM and knowledge. Accordingly, we have explored different KM perspectives – the object view and the process view, the tacit view and the explicit view – to clarify it. The object and process views explain how knowledge is generated through the cyclic interaction between knowledge stock and knowledge process flow. The tacit and the explicit views explain that there is no objective explicit knowledge independent of an individual's tacit knowledge. This points out the crucial role of human in KM. Moreover, we also propose that the full benefits of KM come from the third generation, which focuses on innovation. The first and second generation can only bring partial benefits that focus on gains from efficiencies and synergies. Based on Kanji's business excellence model, we compare the similarities and differences between KM and TQM. The similarities include: results orientation, people-based management, teamwork, leadership and delighting the customer. The differences consist of continuous improvement and management by fact, because KM focuses more on building a culture to support knowledge generation and sharing. We argue that both can complement one another if properly planned.
650		4	_aKnowledge Management (KM) _924557
650		4	_aTotal Quality Management (TQM) _924558
650		4	_aBusiness excellence model _924559
700	1		_aSHEN, Huang-pin _924560
773	0	8	_tTotal Quality Management & Business Excellence _g16, 3, p. 351 - 361 _dUK : Routledge, May 2005 _xISSN 1478-3363 _w
942			_cS
998			_a20060417 _b1129^b _cNatália
998			_a20081210 _b1031^b _cZailton
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c15587 _d15587
041			_aeng