000			01997naa a2200253uu 4500
001			6041712245221
003			OSt
005			20190211161030.0
008			060417s2006 xx ||||gr |0|| 0 eng d
100	1		_aRAHMAN, Mohd Nizam Ab _924592
245	1	0	_aTQM Best Practices : _bExperiences of Malaysian SMEs
260			_aUK : _bRoutledge, _cJune 2005
520	3		_aThe progress of TQM in SMEs, particularly in developing countries, is a significant research issue at present. This paper presents some of the most important findings of three case studies, undertaken at SME companies in Malaysia. The companies comprise medium-scale automotive parts and plastics manufacturers, and a smaller food manufacturing company. Each company case provides insights into the issues facing SMEs, who are trying to develop more advanced quality management approaches. The case studies involved structured interviews with top management at each company, based on the award criteria of the Malaysian Quality Management Excellence Award (QMEA). The case study analysis illustrates that the companies studied have adopted distinct approaches to the implementation of TQM, which could be shared by other SMEs. Some of the key issues that have been addressed by the case study companies can be summarized as: effective top management commitment, an effective steering committee engaged in policy and planning management, real employee involvement, employee rewards and skills development. The issues of benefits perceived, barriers and quality progress of the companies are also presented in the paper.
650		4	_aPrêmios de Qualidade _924593
650		4	_aTQM _916941
650		4	_aSME _924594
650		4	_aEstudo de Caso _911993
650		4	_aMalásia _914108
700	1		_aTANNOCK, James D. T. _924595
773	0	8	_tTotal Quality Management & Business Excellence _g16, 4, p. 491 - 503 _dUK : Routledge, June 2005 _xISSN 1478-3363 _w
942			_cS
998			_a20060417 _b1224^b _cNatália
998			_a20130626 _b0936^b _ckarina
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c15595 _d15595
041			_aeng