000			01831naa a2200289uu 4500
001			6041712352421
003			OSt
005			20190211161031.0
008			060417s2006 xx ||||gr |0|| 0 eng d
100	1		_aBAUER, Joachim _924608
245	1	0	_aImplementing business excellence
260			_aUK : _bRoutledge, _cJune 2005
520	3		_aThe need for better development and investigation of linkages between TQM and management theory has frequently been cited in recent literature. In this paper, the authors investigate the implementation of business excellence using ideas from the broader field of management theory. The aim of the research described here was to examine whether the successful implementation of business excellence is influenced by the organizational context within which the implementation takes place. The organizational context was defined by issues of leadership, strategy, structure and technology. Business excellence implementation success was defined by organizationally referenced indicators of outcome improvement and process difficulty. The study concluded that organizations that have simple and informal organizational structures will encounter fewer problems when implementing business excellence than organisations with complex and formal organizational structures.
650		4	_aBusiness excellence _924499
650		4	_aImplementation _916528
650		4	_aSuccess _924609
650		4	_aImprovement _924610
650		4	_aMeasurement _918219
650		4	_aManagement theory _918595
650		4	_aOrganizational context _924611
700	1		_aFALSHAW, Richard _924612
700	1		_aOAKLAND, John S. _924613
773	0	8	_tTotal Quality Management & Business Excellence _g16, 4, p. 543 - 553 _dUK : Routledge, June 2005 _xISSN 1478-3363 _w
942			_cS
998			_a20060417 _b1235^b _cNatália
998			_a20150811 _b1051^b _cInácio
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c15598 _d15598
041			_aeng